**Experienced Financial Assistance Counselor - Customer Service Representative-I (Remote) at arenaflex**
**Job Summary:**
Join arenaflex, a leading healthcare organization, as an Experienced Financial Assistance Counselor - Customer Service Representative-I (Remote) and play a vital role in delivering exceptional customer service to patients and families navigating the healthcare system. As a key member of our Patient Business Services (PBS) team, you will be responsible for resolving billing issues, providing financial assistance, and ensuring timely and accurate communication with patients and stakeholders. If you possess excellent communication skills, a passion for helping others, and a commitment to delivering high-quality customer service, we encourage you to apply for this exciting opportunity.
**About arenaflex:**
arenaflex is a not-for-profit, Catholic healthcare system that has been serving communities for over a century. Our mission is to provide compassionate, high-quality care to those in need, and our values of respect, justice, and stewardship guide everything we do. As a member of our team, you will be part of a diverse and inclusive workforce that is dedicated to making a positive impact in the lives of our patients and families.
**Responsibilities:**
As an Experienced Financial Assistance Counselor - Customer Service Representative-I (Remote), you will be responsible for:
* Providing exceptional customer service to patients and families, responding to billing inquiries, and resolving issues in a timely and professional manner
* Assisting patients in setting up payment plans and responding to complaints, problems, and general inquiries
* Documenting and reporting customer complaints, issues, interactions, actions taken, and results in appropriate systems
* Tracking trends of customer service encounters and making recommendations for resolutions of issues and findings for the supervisor
* Resolving independently or escalating issues affecting customer complaints and issues to the Supervisor Customer Service
* Performing communication and follow-up processes related to customer service and ensuring such activities are submitted timely, tracked, trended, and reported to key stakeholders
* Maintaining a working knowledge of applicable Federal, State, and local laws and regulations, arenaflex's Integrity and Compliance Program and Code of Conduct, as well as other policies and procedures
**Qualifications:**
To be successful in this role, you will need:
* A high school diploma or Associate's degree in Accounting or Business Administration or a related field
* Successful completion of arenaflex's Trainee program or at least one (1) year of experience in a hospital or clinic environment, a health insurance company, managed care organization, or other healthcare financial service setting
* Previous service/call center experience with the ability to respond to customer inquiries and expectations in a highly efficient and effective manner
* Excellent verbal and written communication skills and organizational abilities
* Strong interpersonal skills in interacting with internal and external customers, including the ability to interpret customer requirements and recommend appropriate actions to satisfy customer needs
* Accuracy, attention to detail, and time management skills
* Ability to work independently and operate a keyboard and telephone effectively
* Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel
* Completion of regulatory/mandatory certifications and skills validation competencies preferred
**What We Offer:**
As an Experienced Financial Assistance Counselor - Customer Service Representative-I (Remote) at arenaflex, you will enjoy:
* A competitive salary range of $18.8367-$28.2551
* A comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan
* Opportunities for career growth and professional development
* A collaborative and inclusive work environment that values diversity and promotes work-life balance
* A chance to make a positive impact in the lives of our patients and families
**How to Apply:**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you!
**Equal Opportunity Employer:**
arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
**Note:**
arenaflex is a not-for-profit, Catholic healthcare system that has been serving communities for over a century. Our mission is to provide compassionate, high-quality care to those in need, and our values of respect, justice, and stewardship guide everything we do.
Apply Now
Join arenaflex, a leading healthcare organization, as an Experienced Financial Assistance Counselor - Customer Service Representative-I (Remote) and play a vital role in delivering exceptional customer service to patients and families navigating the healthcare system. As a key member of our Patient Business Services (PBS) team, you will be responsible for resolving billing issues, providing financial assistance, and ensuring timely and accurate communication with patients and stakeholders. If you possess excellent communication skills, a passion for helping others, and a commitment to delivering high-quality customer service, we encourage you to apply for this exciting opportunity.
**About arenaflex:**
arenaflex is a not-for-profit, Catholic healthcare system that has been serving communities for over a century. Our mission is to provide compassionate, high-quality care to those in need, and our values of respect, justice, and stewardship guide everything we do. As a member of our team, you will be part of a diverse and inclusive workforce that is dedicated to making a positive impact in the lives of our patients and families.
**Responsibilities:**
As an Experienced Financial Assistance Counselor - Customer Service Representative-I (Remote), you will be responsible for:
* Providing exceptional customer service to patients and families, responding to billing inquiries, and resolving issues in a timely and professional manner
* Assisting patients in setting up payment plans and responding to complaints, problems, and general inquiries
* Documenting and reporting customer complaints, issues, interactions, actions taken, and results in appropriate systems
* Tracking trends of customer service encounters and making recommendations for resolutions of issues and findings for the supervisor
* Resolving independently or escalating issues affecting customer complaints and issues to the Supervisor Customer Service
* Performing communication and follow-up processes related to customer service and ensuring such activities are submitted timely, tracked, trended, and reported to key stakeholders
* Maintaining a working knowledge of applicable Federal, State, and local laws and regulations, arenaflex's Integrity and Compliance Program and Code of Conduct, as well as other policies and procedures
**Qualifications:**
To be successful in this role, you will need:
* A high school diploma or Associate's degree in Accounting or Business Administration or a related field
* Successful completion of arenaflex's Trainee program or at least one (1) year of experience in a hospital or clinic environment, a health insurance company, managed care organization, or other healthcare financial service setting
* Previous service/call center experience with the ability to respond to customer inquiries and expectations in a highly efficient and effective manner
* Excellent verbal and written communication skills and organizational abilities
* Strong interpersonal skills in interacting with internal and external customers, including the ability to interpret customer requirements and recommend appropriate actions to satisfy customer needs
* Accuracy, attention to detail, and time management skills
* Ability to work independently and operate a keyboard and telephone effectively
* Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel
* Completion of regulatory/mandatory certifications and skills validation competencies preferred
**What We Offer:**
As an Experienced Financial Assistance Counselor - Customer Service Representative-I (Remote) at arenaflex, you will enjoy:
* A competitive salary range of $18.8367-$28.2551
* A comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan
* Opportunities for career growth and professional development
* A collaborative and inclusive work environment that values diversity and promotes work-life balance
* A chance to make a positive impact in the lives of our patients and families
**How to Apply:**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you!
**Equal Opportunity Employer:**
arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
**Note:**
arenaflex is a not-for-profit, Catholic healthcare system that has been serving communities for over a century. Our mission is to provide compassionate, high-quality care to those in need, and our values of respect, justice, and stewardship guide everything we do.
Apply Now