**Experienced Facilities Customer Service Professional – Delivering Exceptional Experiences for blithequark Employees and Partners**

At blithequark, we're committed to fostering an inclusive environment that celebrates individuality and empowers our employees to thrive in their careers and personal lives. Our culture is built on the principles of open communication, respect, and job development, ensuring that our employees feel valued and supported in their roles. As a Facilities Customer Service Professional, you'll play a vital role in delivering exceptional experiences for our employees, technicians, and vendors, while prioritizing their wellbeing and satisfaction. **Job Overview:** As a key member of our facilities team, you'll be responsible for handling incoming client calls and emails related to facilities management, utilizing our state-of-the-art facilities case management tool. Your primary focus will be on ensuring an optimal customer experience with every interaction, while assessing the nature of each request, documenting, and dispatching to the appropriate party for resolution. This role requires a high level of customer service skills, technical proficiency, and the ability to work effectively in a fast-paced environment. **Schedule and Compensation:** This is a full-time position with a regular schedule of Monday through Friday from 6:00 AM to 2:30 PM, Eastern Time Zone. You'll be compensated at a competitive rate of $17.00 per hour, with opportunities to earn a quarterly bonus. As a valued member of our team, you'll also enjoy a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) with match, life insurance, and generous paid time off. **Key Responsibilities:** * Respond to routine inquiries via inbound phone calls, assessing the nature of each call and determining the most appropriate party to handle the request * Process incoming facilities work order requests through telephone and email, including office moves, plumbing problems, light bulb changes, and other related tasks * Ask probing questions to understand and troubleshoot the root cause of the problem or request, determining the right party to service the work order * Dispatch work orders through telephone or email to the appropriate contact, setting turn-around time expectations based on priority codes * Ensure accurate and timely reporting, filing, and documentation of all work orders and interactions * Select priorities and organize work to meet deadlines and goals, proactively identifying work order trends and communicating with the Team Coordinator and Program Lead * Follow approved policies and procedures, resolving shift concerns and/or tasks with the Team Coordinator/Program Lead and co-workers * Achieve a goal of handling 45 requests per day average, supporting team achievement of phone SLA goals * Adhere to schedule shifts, keeping within guidelines for arrivals/departures and absences * Maintain efficiency and accuracy standards, supporting phone volume in the range of 70-100 phone interactions per shift **Job Specific Competencies:** * Demonstrated customer service skills, with a high school diploma required * Call center experience preferred (inbound), with extensive use of computer and Microsoft Office products * Switchboard or Helpdesk experience a plus, with excellent listening skills and telephone skills * Excellent professional communication and interfacing with customers and co-workers * Ability to manage multiple tasks simultaneously, with a strong attention to detail and organizational skills **Benefits and Perks:** * Comprehensive medical, dental, and vision insurance starting the first day of the month after hire * Long-term and short-term disability insurance paid for by blithequark * 401(k) with match, life insurance paid for by blithequark * Generous paid time off policy, accruing up to 15 days during your first year * Paid holidays, one paid day off per year to volunteer, and access to discount programs * Four-week paid sabbatical every five years, HSA/FSA account eligibility, and access to Employee Assistance Program * Access to Employee Benefit Resource Groups, providing ongoing learning and mentorship opportunities **Why Join blithequark?** At blithequark, we're committed to creating a workplace that's inclusive, supportive, and empowering. We believe in the importance of work-life balance, offering a range of benefits and perks that support your physical, emotional, and financial wellbeing. As a Facilities Customer Service Professional, you'll have the opportunity to make a meaningful impact on our employees' and partners' experiences, while growing your skills and career in a dynamic and supportive environment. **How to Apply:** If you're a customer-focused professional with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application, and join our team at blithequark. Apply for this job