Experienced External Support Engineer – Bridge Between Content Teams and Tools Engineering at arenaflex

Join arenaflex, a pioneering entertainment company, as we continue to revolutionize the way people consume and interact with content. As an External Support Engineer, you will play a vital role in bridging the gap between content creation teams and the tools engineering team, ensuring seamless collaboration and efficient issue resolution. If you're passionate about delivering exceptional support, driving innovation, and working in a dynamic environment, we invite you to apply for this exciting opportunity.About arenaflex arenaflex is a global leader in the entertainment industry, known for its innovative approach to content creation and delivery. With a strong focus on technology and innovation, we're constantly pushing the boundaries of what's possible. Our team is comprised of talented individuals from diverse backgrounds, united by a shared passion for storytelling and a commitment to excellence. As an External Support Engineer at arenaflex, you'll be part of a dynamic team that's shaping the future of entertainment.Key Responsibilities As an External Support Engineer, you will be responsible for: * Providing technical support to content/external teams in regards to use of content tools * Creating reference materials and providing training to get external teams up to speed with the toolset * Solving and debugging possible issues with tools and workflows to quickly resolve issues for users * Escalating more complex or problematic issues to the tool development team, and working with production to track these issues in JIRA * Advocating for tools, workflow improvements, and suggestions from external teams * Partnering with other engineers to develop tools and processes that improve efficiency and quality * Guiding or leading cross-disciplinary dialogs to drive features from initial concept to completion * Exemplifying reliability, accountability, and professionalism in all work-related interactions Essential Qualifications To succeed in this role, you'll need: * A strong understanding of C# code and experience with Unity 3D game and tool development * Excellent written and verbal communication skills, including working with external partners * A positive attitude and ability to receive and provide objective and constructive feedback * Excellent organization skills and the ability to prioritize and manage numerous requests simultaneously * Self-motivation and a strong work ethic * Experience supporting a live service or tool environment * Familiarity with Jira, Confluence, or other defect tracking software * iOS and Android mobile development experience Preferred Qualifications While not required, the following qualifications would be beneficial: * A Computer Science or related degree, or equivalent work experience * 5 years' experience in delivering production-level code in a professional environment * Experience working in a remote or distributed team environment Work Environment and Company Culture As an External Support Engineer at arenaflex, you'll enjoy a dynamic and supportive work environment that fosters collaboration, innovation, and growth.Our team is passionate about delivering exceptional support and driving innovation, and we're committed to creating a workplace that's inclusive, diverse, and fun. You'll have the opportunity to work with talented individuals from diverse backgrounds, and you'll be encouraged to share your ideas, take ownership of your work, and contribute to the company's success. Compensation and Benefits arenaflex offers a competitive compensation package that includes: * A salary range of $150,000 - $325,000, depending on your specific job family, background, skills, and experience * Comprehensive benefits, including medical, dental, and vision insurance * A 401(k) retirement plan with company match * Paid time off, including vacation, sick leave, and holidays * Opportunities for professional growth and development, including training, mentorship, and career advancement If you're passionate about delivering exceptional support, driving innovation, and working in a dynamic environment, we invite you to apply for this exciting opportunity.Please submit your resume, cover letter, and any relevant work samples or references to our online application portal. We can't wait to hear from you! Note arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, diverse, and fun, and we're excited to meet talented individuals who share our passion for innovation and excellence.