Experienced Customer Service Representative – Data Entry Remote Jobs (Wfh) at arenaflex

Job Summary: Join arenaflex, a leading healthcare and retail organization, as an Experienced Customer Service Representative – Data EntryRemote Jobs (Wfh) and be part of a dynamic team that prioritizes patient care and satisfaction. As a key member of our team, you will be responsible for handling high-volume customer inquiries, performing data entry tasks, and providing exceptional support to patients and healthcare professionals. If you possess excellent communication skills, a passion for delivering outstanding customer service, and a strong work ethic, we encourage you to apply for this exciting opportunity.About arenaflex: arenaflex is a renowned healthcare and retail organization that has been serving communities across the United States for decades. As a subsidiary of bolthires Boots Alliance, Inc. (Nasdaq: bolthires), we are committed to making a positive impact on people's lives through better health and well-being. With over 9,000 brick-and-mortar stores across America, Puerto Rico, and the U.S. Virgin Islands, we are proud to be a trusted local healthcare destination serving almost 10 million customers every day.Our team of dedicated healthcare professionals, including pharmacists, nurses, and customer service representatives, work tirelessly to provide an exceptional omnichannel experience, leveraging cutting-edge technology to deliver high-quality products and services to our customers. JobResponsibilities: As an Experienced Customer Service Representative – Data EntryRemote Jobs (Wfh) at arenaflex, you will be responsible for: * Handling high-volume customer inquiries via phone, email, and chat, providing accurate and timely responses to patient and healthcare professional queries * Performing data entry tasks, including entering patient and medication information into our electronic health record system, while adhering to HIPAA guidelines * Investigating and resolving patient medication requests, including deciphering clinical abbreviations (SIG codes) and entering top-off orders for processing * Settling special cases, including inspecting, gathering data, making revisions, and resubmitting for processing as per individual patient requirements * Providing support to pharmacists, both in-store and remotely, to ensure seamless patient care and satisfaction * Identifying and escalating issues to senior-level staff as necessary * Maintaining accurate records and reports, including patient information and medication data * Participating in ongoing training and professional development to enhance skills and knowledge EssentialQualifications: * High school diploma or equivalent * Basic computer skills, including starting and closing a computer, using a mouse to point and click, starting and closing programs, switching between programs, saving files, printing reports, and accessing data online * Basic web search skills, including opening a browser, typing URLs in the address bar, using a search engine, bookmarking a website, navigating back/forward/stop buttons, and completing online forms * Middle-level keyboarding skills, including typing at least 25 words per minute (WPM), typing by memory, and organizing files * Ability to communicate effectively in writing and verbally * 18 years or older PreferredQualifications: * At least one year of pharmacy professional experience in a retail or call center environment * At least one and a half years of experience as a pharmacy professional with a state license or certification by the state Board of Pharmacy or a nationally recognized certification organization * Experience providing customer service to internal and external customers, including meeting quality standards for services and assessing customer satisfaction * Middle to advanced-level keyboarding skills, including typing at least 35 WPM, typing by memory, and designing documents * Familiarity with Spanish and EnglishCareer Growth Opportunities and LearningBenefits: As an Experienced Customer Service Representative – Data EntryRemote Jobs (Wfh) at arenaflex, you will have the opportunity to: * Develop your skills and knowledge in customer service, data entry, and healthcare * Work in a dynamic and supportive team environment * Participate in ongoing training and professional development programs * Advance your career in a growing and innovative organization * Enjoy a competitive salary and benefits package, including health insurance, retirement savings, and paid time off Work Environment and Company Culture: arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.Our team members are passionate about delivering exceptional customer service and making a difference in people's lives. We offer a range of benefits and perks, including: * Flexible work arrangements, including remote work options * Comprehensive health insurance and wellness programs * Retirement savings plan and paid time off * Opportunities for professional development and career growth * Collaborative and supportive team environment * Recognition and rewards for outstanding performanceCompensation andBenefits: arenaflex offers a competitive salary and benefits package, including: * Hourly rate: $27-$35 per hour * Comprehensive health insurance and wellness programs * Retirement savings plan and paid time off * Opportunities for professional development and career growth : If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.Please apply including your resume and a cover letter, through our online portal. We look forward to hearing from you!