Experienced Disability Access Service Video Chat Specialist – Providing Exceptional Guest Service and Support for Walt Disney World Resort

Introduction to Walt Disney World Resort and Our Mission At Walt Disney World Resort, we are dedicated to creating magical experiences for our guests from around the world. As a leader in the entertainment and hospitality industry, we strive to provide exceptional service, ensuring that every guest feels welcome and included. Our mission is to be the most innovative and customer-centric company in the world, and we are committed to making a positive impact on our guests, employees, and the environment. We are now seeking an experienced and passionate Disability Access Service Video Chat Specialist to join our team, providing outstanding support and service to our guests with disabilities. Job Overview and Responsibilities As a Disability Access Service Video Chat Specialist, you will be responsible for assisting guests in registering for the Disability Access Service, providing support for their accessibility needs, and ensuring an outstanding experience. Your key responsibilities will include: Providing exceptional guest service and support via video chat, responding to guest inquiries, and resolving issues in a timely and professional manner Assisting guests with their digital experience through our website and the My Disney Experience application Applying your knowledge of Disney property, products, and services to provide personalized recommendations and solutions Utilizing your technical abilities and computer proficiency to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service Suite Demonstrating strong problem-solving and decision-making skills, with the ability to handle confidential information and provide conflict resolution Collaborating with other teams and departments to ensure a seamless and magical experience for our guests Essential Qualifications and Skills To be successful in this role, you will need to possess the following essential qualifications and skills: Sales and service experience in a customer service or contact center environment Knowledge and interest in Disney property, products, and services Technical abilities and computer proficiency, with the ability to learn and work with various systems and applications Strong written, verbal, and interpersonal communication skills Ability to handle confidential information and provide conflict resolution Strong problem-solving and decision-making skills Preferred Qualifications and Skills While not essential, the following preferred qualifications and skills will be highly regarded: Experience working with guests with disabilities and knowledge of accessibility services Proficiency in multiple languages Experience working in a fast-paced, dynamic environment Ability to work flexible hours, including evenings, weekends, and holidays Career Growth Opportunities and Learning Benefits At Walt Disney World Resort, we are committed to the growth and development of our employees. As a Disability Access Service Video Chat Specialist, you will have access to a range of training and development opportunities, including: Paid training classes and performance assessments Ongoing coaching and feedback to support your growth and development Opportunities to learn and work with various systems and applications Cross-functional training and development opportunities Work Environment and Company Culture At Walt Disney World Resort, we pride ourselves on our inclusive and supportive company culture. As a Disability Access Service Video Chat Specialist, you will be working in a dynamic and fast-paced environment, with a team of passionate and dedicated professionals who are committed to providing exceptional guest service. Our company culture is built on the following values: Innovation and creativity Customer-centricity Inclusion and diversity Integrity and accountability Community and social responsibility Compensation, Perks, and Benefits As a Disability Access Service Video Chat Specialist, you will be eligible for a range of compensation, perks, and benefits, including: Competitive hourly rate of $18.90/hour Comprehensive benefits package, including medical, dental, and vision insurance 401(k) retirement savings plan Paid time off and holidays Discounts on Disney products and services Opportunities for career growth and development Conclusion and Call to Action If you are a passionate and experienced customer service professional who is committed to providing exceptional guest service and support, we encourage you to apply for this exciting opportunity. As a Disability Access Service Video Chat Specialist, you will be joining a dynamic and supportive team, with a range of opportunities for growth and development. Don't miss out on this chance to make a meaningful impact and create magical experiences for our guests. Apply now and take the first step towards a rewarding new role. Apply now and become a part of the Walt Disney World Resort team! Apply for this job