Experienced Data Analyst and Customer Support Specialist – Full Time Data Entry and Call Support Role with arenaflex

Introduction to arenaflex arenaflex is a leading private industry player that is revolutionizing the way businesses operate and interact with their customers. With a strong focus on innovation, customer satisfaction, and employee growth, arenaflex is the perfect place for talented individuals to launch or advance their careers. As a company that values data-driven decision making, arenaflex is now seeking an experienced Data Analyst and Customer Support Specialist to join its team. This role offers a unique opportunity to work in a dynamic environment, drive business growth, and develop a rewarding career.Job Overview In this exciting role, you will be responsible for supporting the development and execution of key initiatives in the advertisements framework improvement, driving yield optimization across arenaflex Advertisements offsite network, and working cross-functionally with Product, Engineering, and promotion operations teams. As a Data Analyst and Customer Support Specialist, you will accumulate and analyze data to make informed decisions, identify and address income-generating highlights and undertakings, and provide wide support to the promotions organization through unmatched start-to-finish understanding of the production framework.Key Responsibilities Support the development and execution of key initiatives in the advertisements framework improvement Accumulate and analyze data to make informed decisions that shape critical business decisions Drive yield optimization across arenaflex Advertisements offsite network Work cross-functionally with Product, Engineering, and promotion operations teams to shape and support the improvement of product releases and operational cycles Own the creation and ongoing management of business and framework dashboards Influence data analysis and learned domain expertise of the advertisements framework to identify and address income-generating highlights and undertakings Become the main point of contact for all promotions groups to respond to difficult questions that require a start-to-finish understanding of the production framework Essential Qualifications To be successful in this role, you will need: A professional education in a significant field (e.g., Computer Science, Mathematics, Engineering, Finance, Economics, etc.) 3+ years of significant work experience in data analysis, customer support, or a related field Prior experience with data visualization products (Tableau or equivalent toolsets) Proven proficiency in SQL, and different data query, data presentation, and ETL approaches and technologies (Snowflake, Airflow, Splunk, Tableau, Tableau Prep, Office 365) Ability to independently take an issue and determine the right steps to structure the question, identify possible courses of inquiry, helpful results, and present distilled results to a range of audiences from junior to C-level executives Solid understanding of marketing and digital advertising Client-first mindset and passion for delivering the best start-to-finish experience Comfort working in a matrixed organization and with large cross-functional groups Preferred Qualifications While not essential, the following qualifications are highly desirable: Experience with Search advertisements and e-commerce performance advertising (e.g., Search ads (bolthires, Bing, etc.), Social (Meta, Tiktok, etc.), Display (DSP, RTB exchanges)) Experience with publisher yield management Past work with engineering groups building auction-based advertisements frameworksCareer Growth and Learning Benefits At arenaflex, we are committed to the growth and development of our employees.As a Data Analyst and Customer Support Specialist, you will have access to: Ongoing training and development opportunities to enhance your skills and knowledge Cross-functional collaboration and networking opportunities to build relationships and learn from other teams Performance-based career advancement opportunities to take your career to the next level A dynamic and supportive work environment that encourages innovation, creativity, and experimentation Work Environment and Company Culture arenaflex is a company that values its employees and strives to create a positive and inclusive work environment.We offer: A flexible schedule that allows you to work when it's convenient for you A competitive salary and benefits package that recognizes your contributions to the company A collaborative and dynamic work environment that encourages teamwork, innovation, and creativity Opportunities to participate in company-sponsored events, training sessions, and community activitiesCompensation, Perks, and Benefits As a Data Analyst and Customer Support Specialist at arenaflex, you can expect: A competitive hourly rate of $32/hour A comprehensive benefits package that includes health, dental, and vision insurance, as well as retirement savings options Opportunities to earn bonuses, incentives, and rewards for outstanding performance Access to exclusive discounts, promotions, and perks from arenaflex and its partners Conclusion If you are a motivated and talented individual with a passion for data analysis, customer support, and digital advertising, we encourage you to apply for this exciting opportunity at arenaflex.As a Data Analyst and Customer Support Specialist, you will play a critical role in driving business growth, improving customer satisfaction, and developing a rewarding career. Don't miss out on this chance to join a dynamic and innovative company that values its employees and strives for excellence. to take the first step towards an exciting and fulfilling career with arenaflex!