**Experienced Customer Support/Sales Representative – Seasonal Remote Opportunity at arenaflex**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further! arenaflex is seeking a highly skilled Customer Support/Sales Representative to join our team on a seasonal basis. As a key member of our remote team, you will play a critical role in helping us exceed our customers' expectations and drive business growth. **About arenaflex** arenaflex is a rapidly growing seasonal service company specializing in lake weed removal and holiday lighting installations. We bring smiles year-round, whether it's helping homeowners reclaim their lakeshore or lighting up their holidays! Our team is dedicated to providing exceptional customer service, and we're looking for like-minded individuals to join our ranks. **Job Overview** As a Customer Support/Sales Representative, you will be responsible for handling customer inquiries, conducting virtual sales consultations, and providing outstanding customer care. You will work closely with our team to ensure seamless communication and delivery of our services. This is a seasonal role, with flexible hours and the opportunity to return each season. **Key Responsibilities** * Be the voice of our brand – Answer 20-30 calls/emails per day, providing exceptional customer service and support. * Host virtual consultations – Present 2-4, 30-45 minute Zoom consultations per day with prospective clients to discuss services and assess their needs. * Master Excel magic – Analyze pricing formulas and carefully price out each project, ensuring accuracy and efficiency. * Follow up like a pro – Keep in touch with leads through phone, email, and other platforms, building strong relationships and driving sales. * Upsell & renew – Help customers discover additional services they'll love, increasing customer satisfaction and loyalty. * Close deals – Onboard new clients and ensure smooth transitions, ensuring a seamless customer experience. * Stay organized – Track progress and maintain accurate records in our CRM, ensuring data integrity and efficiency. **What We're Looking For** * Exceptional English verbal and written communication skills (clear, fluent, and easily understood by customers). * Professional demeanor and appearance suitable for video consultations. * Extreme attention to detail, with a focus on accuracy and efficiency. * Strong communication skills with the ability to build rapport and provide outstanding customer care. * Ability to work independently with minimal supervision, with a focus on self-motivation and accountability. * 3+ years of customer service and sales experience is required, preferably related to the landscaping or B2C service industry. * Remote Working: 1 year (Required) **Tech Must-Haves** * Strong (above basic) proficiency in Microsoft Excel, Google Sheets, and computer skills. * Desktop (preferably multiple monitors). * Need to have a designated, quiet, and professional environment with no interruptions. * Wired USB noise-cancelling headset with an over-the-mouth microphone. * Hi-Speed Internet (preferably with an Ethernet connection. No satellite internet service providers). * Requires a background check that will be paid for by us. **When You'll Work** * Totally Flexible! We believe in work-life balance. Flexible working hours between 8:00 AM - 7:00 PM CST. Flexible days, including mainly weekdays and sometimes on weekends if desired (to be mutually agreed upon). * June 1 – September 1: 20-30 hours/week. * September 1 – December 1: 10-20 hours/week (holiday lighting season). * December 1 – April 1: No scheduled hours (time to hibernate). * April 1 – June 1 (2026): 10-15 hours per week. **What's in It for You?** * Hourly Pay + Monthly Commissions + KPI Bonuses= Effective pay of: $25 -$28/hr (based on skills, experience & location). * Work from home. * Return each season – Become part of our fun, growing team! **How to Apply** * Apply directly at: * **Important:** Applications submitted through any other method will not be considered. **ON YOUR APPLICATION:** Please answer the 3 questions below. Please enter them into the "Additional Notes" section on the application: * What's your experience with Microsoft Excel (especially formulas, pricing tools, or data analysis)? * Describe your home office setup—include your equipment, internet connection, and any software tools you're confident using. * Give a brief example of how your attention to detail has helped you catch a mistake or improve a process. **Questions?** Please email Derek at [email protected] (but please don’t reply directly to this posting). * If you're ready to be part of an awesome team that makes homes and holidays brighter, we'd love to hear from you! Apply for this job