Experienced Customer Support Specialist – Remote Part-Time Opportunity at arenaflex
Job Summary: Join arenaflex, a leading beverage company, as an Experienced Customer Support Specialist in a part-time remote role. As a key member of our team, you will be responsible for providing exceptional customer service, technical expertise, and mechanical support for our soft drink fountain machines. If you're passionate about delivering top-notch service, have a knack for troubleshooting, and enjoy working in a dynamic environment, this is the perfect opportunity for you. About arenaflex: arenaflex is a renowned beverage company that has been a household name for decades.We're committed to delivering the best possible experience for our customers, and we're looking for talented individuals like you to. Our company culture values innovation, teamwork, and customer satisfaction, and we're excited to offer a unique opportunity for you to grow and develop your skills in a supportive and dynamic environment. Key Responsibilities: As an Experienced Customer Support Specialist, you will be responsible for: * Performing mechanical services and light repairs on soft drink fountain machines according to arenaflex's standards * Investigating and troubleshooting issues with pop fountain equipment * Maintaining all refrigeration equipment in good working condition * Moving equipment to perform all mechanical services on fountain hardware, including preventative maintenance, software updates, and cosmetic repairs * Providing exceptional customer service and support to our clients * Working collaboratively with the team to resolve issues and meet customer needs * Staying positive, flexible, and adaptable in a fast-paced environment EssentialQualifications: * High school diploma or equivalent degree/certificate * Valid driver's license * Technical aptitude and ability to fix machines * Ability to lift 50 pounds * Flexibility to work on Saturdays, Sundays, and holidays as needed PreferredQualifications: * Bachelor's degree in a related field (e.g., mechanical engineering, customer service) * Previous experience in customer support, technical services, or a related field * Knowledge of soft drink fountain machines and refrigeration equipment * Excellent communication and problem-solving skills * Ability to work independently and as part of a team Skills and Competencies: * Strong technical skills, including mechanical aptitude and problem-solving abilities * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong customer service skills, with a focus on delivering exceptional experiences * Ability to lift 50 pounds and work in a physically demanding environment * Flexibility and adaptability, with a willingness to work on weekends and holidays as neededCareer Growth Opportunities and LearningBenefits: As an Experienced Customer Support Specialist at arenaflex, you will have opportunities to: * Develop your technical skills and knowledge of soft drink fountain machines and refrigeration equipment * Gain experience in customer support and technical services, with opportunities for advancement * Work with a talented team of professionals who are passionate about delivering exceptional customer experiences * Participate in ongoing training and development programs to enhance your skills and knowledge * Enjoy a dynamic and supportive work environment that values innovation, teamwork, and customer satisfaction Work Environment and Company Culture: arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.Our company culture is built on the principles of innovation, teamwork, and customer satisfaction, and we're excited to offer a unique opportunity for you to grow and develop your skills in a supportive and dynamic environment. Compensation, Perks, andBenefits: As an Experienced Customer Support Specialist at arenaflex, you will enjoy a competitive salary of $27/hour, as well as a range of benefits and perks, including: * Competitive salary and benefits package * Opportunities for career growth and advancement * Ongoing training and development programs * Dynamic and supportive work environment * Flexible scheduling and remote work options * Access to a range of employee benefits and perks : If you're passionate about delivering exceptional customer service, have a knack for troubleshooting, and enjoy working in a dynamic environment, we encourage you to apply for this exciting opportunity.Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! :Learn More: For more information about arenaflex and our company culture, please visit our website at [arenaflex website URL]. We're excited to connect with you and explore how you can contribute to our team's success!