**Experienced Customer Support Specialist (Part-Time) - Remote**

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a leading global infrastructure consulting firm, we're committed to solving the world's most complex challenges and building legacies for future generations. We're now seeking an experienced Customer Support Specialist to join our team on a part-time basis, working remotely from Connecticut. **About arenaflex** arenaflex is the world's trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. Our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. **Job Description** As a Customer Support Specialist, you will be a vital part of our CTrides project, which manages the statewide transportation demand management (TDM) program and the customer service for CTrail Shore Line East and Hartford Line for the Connecticut Department of Transportation. You will provide accurate and timely responses to commuters and others who are seeking information and assistance related to commuter travel in Connecticut. You will also work with stakeholders to get rail service information and issue service alerts to customers. **Responsibilities / Objectives** * Provide accurate, polite, and responsive telephone/email/web-based customer service support. * Develop familiarity with transportation services in Connecticut. * Multi-task across multiple web-based and printed sources to locate relevant transportation information. * Provide responses to in-bound telephone inquiries, including transferring calls to related services, when appropriate. * Use Live Chat program to respond to customer inquiries online. * Monitor multiple email accounts and provide written response to inquiries. * Compile and issue time-sensitive service alerts via multiple communication channels. * Create and provide customized commute plans based on an individual's travel needs. * Conduct outbound follow-up calls to provide a second level of customer service, when appropriate. * Perform administrative tasks to support outreach and marketing team. * Communicate with transportation providers to gather and update route/schedule services. * Utilize CMS and other computer programs and office equipment to accomplish assigned tasks. * Assignments generally require knowledge of the policies, practices and procedures of the CTrides and CTrail program. **Qualifications** **Minimum Requirements** * High School diploma or equivalent plus two years of experience or demonstrated equivalency of experience and/or education. * Strong communication skills, with the ability to interact with customers in a professional and courteous manner. * Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities. * Proficiency in Microsoft Office or Gsuite products. **Preferred Qualifications** * Previous customer service experience, preferably in a transportation-related field. * Experience working with transportation services, including rail and bus systems. * Strong attention to detail and ability to multitask. * Good time management skills and ability to meet deadlines. * Experience using Live Chat programs and other customer service software. **Work Environment and Culture** As a remote employee, you will have the flexibility to work from home and enjoy a better work-life balance. Our company culture is built on a foundation of equity, diversity, and inclusion, and we strive to create a safe and respectful workplace where everyone feels valued and empowered to contribute. We offer a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. **Compensation and Benefits** * Competitive salary * Comprehensive benefits program, including medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absence, voluntary benefits, perks, U.S. and global well-being programs, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. * Opportunities for career growth and professional development. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! **About arenaflex** arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide a work environment that is free from harassment and discrimination. **Confidentiality** All your information will be kept confidential according to EEO guidelines. **Sponsorship and Relocation** Sponsorship is not available for this position. Relocation assistance is not available for this position. **Apply Now** Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story. Apply for this job