Experienced Customer Support Specialist – Live Chat and Platform Expert for Veterinary Professionals at blithequark

Welcome to blithequark At blithequark, we are revolutionizing the way veterinarians purchase the supplies they need to keep America's pets healthy. Our innovative eCommerce and mobile platforms enable veterinary practices to compare and buy from all their vendors in one place, streamlining their purchasing decisions and processes. With a community of over 17,000 veterinary hospitals and tens of thousands of veterinarians, we are making a significant impact on the $50B+ animal health industry. As a Y Combinator and venture-backed growth stage company, we are committed to modernizing the industry and providing exceptional support to our users. About the Position We are seeking an exceptionally talented and passionate Chat Support Associate to join our growing team. As a key member of our support team, you will engage with our vibrant community of veterinary professionals, providing them with an excellent experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos. Your role will play a pivotal part in ensuring a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs. Key Responsibilities Support existing blithequark users by responding to user inquiries via live chat, email, and phone in a timely manner Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools Work with vendor and industry partners to streamline communication and alerts between systems Help to continuously develop and expand processes in order to streamline support workflows Essential Qualifications 1 year of relevant, customer-facing work experience 2 Year Associate's Degree or 4 Year College Degree Excellent written and verbal communication skills Experience in chat support preferred Patience and compassion when handling difficult situations Ability to adapt quickly and manage many concurrent responsibilities A strong desire to learn and help our customers succeed A positive attitude and one-for-all team mentality and excellent collaboration skills Preferred Qualifications Tech/start-up work experience is a plus but not required Knowledge of intercom and/or experience with other chat platforms is strongly preferred Career Growth Opportunities and Learning Benefits At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Chat Support Associate, you will have the chance to work with a talented team of professionals, learn about the latest technologies and trends in the industry, and develop your skills in customer support, communication, and problem-solving. We offer a dynamic and supportive work environment that encourages collaboration, creativity, and innovation. Work Environment and Company Culture Our company culture is built on the values of teamwork, empathy, and customer-centricity. We believe in providing a work environment that is inclusive, diverse, and respectful of all employees. As a remote-first company, we offer flexible working arrangements that allow you to work from anywhere in the USA. Our team is passionate about making a difference in the lives of veterinary professionals and the pets they care for, and we are committed to creating a positive and supportive work environment that fosters growth, learning, and success. Compensation, Perks, and Benefits We offer a competitive compensation package that includes: 100% remote work arrangement within the USA Medical, Dental, and Vision Insurance Automatic 401k contribution Employee referral program At-home office setup Bi-annual company retreats Open vacation policy Equity Monthly team events Conclusion If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of veterinary professionals and the pets they care for, we encourage you to apply for this exciting opportunity. As a Chat Support Associate at blithequark, you will have the chance to work with a talented team of professionals, develop your skills and knowledge, and contribute to the growth and success of our company. Don't miss out on this opportunity to join a dynamic and innovative company that is revolutionizing the animal health industry. How to Apply To apply for this position, please submit your application through our official careers page. We are an equal opportunity employer and welcome applicants from all backgrounds. Please note that we are unable to sponsor work visas at this time. Important Notice We want to ensure that all job seekers are aware of the potential for scams in the job market. Please be cautious of any job postings or communications that seem suspicious or ask for sensitive personal or financial information. Always verify the legitimacy of job postings and communications through our official careers page or verified email addresses and phone numbers. If you suspect any fraudulent activity, please report it to our recruiting department immediately. Apply for this job