Experienced Customer Experience Analyst and Program Manager for Innovative Retail Technology Development and Deployment

Introduction to blithequark At blithequark, we are revolutionizing the retail landscape by harnessing the power of cutting-edge technology to create seamless and intuitive shopping experiences. Our mission is to make history by redefining the way customers interact with our brand, and we are seeking a talented and customer-obsessed Customer Experience Analyst to join our team. As a contract role providing services to blithequark via Allegis Global Solutions, you will have the opportunity to work on exciting projects, collaborate with cross-functional teams, and contribute to the development of innovative retail solutions. Job Overview We are looking for a highly skilled and experienced Customer Experience Analyst to be part of our core development team. As a customer-facing Program Manager, you will play a critical role in testing, validating, and launching new technology at customer locations. Your primary focus will be on delivering a world-class shopping experience, and you will be expected to thrive in a constantly evolving business environment. If you are passionate about customer experience, enjoy working in fast-paced environments, and are excited about the opportunity to make a real impact, then this role could be an excellent fit for you. Key Responsibilities Evaluating the functionality and customer experience (CX) of new technology, providing actionable feedback to development teams, and driving continuous improvement Visiting customer sites to deploy new technology, collect customer feedback, and quantify the impacts of new solutions Summarizing results in writing for presentation to development team leadership, and communicating complex technical information to diverse audiences Collaborating with cross-functional teams, including development, operations, and marketing, to ensure seamless project execution and delivery Analyzing risk/reward tradeoffs, making informed decisions in ambiguous and ever-changing environments, and driving project outcomes Qualifications and Requirements To be successful in this role, you will need to possess a unique blend of technical, business, and interpersonal skills. The following qualifications are required: A 4-year science or engineering degree, with a strong foundation in mathematics, statistics, and data analysis Minimum of 2 years of product development experience in consumer hardware development and deployment, with a focus on customer experience and user interface design Strong communication and data analysis skills, with the ability to communicate complex technical information to diverse audiences Previous experience teaching and communicating complex topics, both written and verbally, to technical and non-technical stakeholders Previous experience analyzing risk/reward tradeoffs and making decisions in an ambiguous and ever-changing environment Preferred Qualifications The following qualifications are preferred, but not required: Bachelor's Degree in Engineering or a similar technical field, with a focus on computer science, electrical engineering, or a related discipline Scripting skills, with experience in languages such as Python, Java, or C++ Formal coursework or training in project management, with a focus on agile methodologies and lean principles Career Growth and Development Opportunities At blithequark, we are committed to the growth and development of our employees. As a contract role, you will have the opportunity to work on exciting projects, develop new skills, and build your professional network. You will also have access to training and development programs, mentorship opportunities, and a supportive and collaborative work environment. Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and innovative work environment. Our company culture is built on a foundation of customer obsession, ownership, and continuous learning. We believe in empowering our employees to take ownership of their work, to innovate and experiment, and to continuously learn and improve. If you are looking for a challenging and rewarding work environment, with a company that is passionate about making a difference, then blithequark could be the perfect fit for you. Compensation and Benefits The contract length for this role is 11 months, with a pay range of $38 - $42 per hour. You will also be eligible for a range of benefits, including health insurance, retirement savings, and paid time off. As a remote worker, you will need to be self-motivated and disciplined, with excellent time management and communication skills. Location and Travel Requirements This role is remote, with approximately 50% travel required domestically. You will need to be located near a major US airline hub, with the ability to travel frequently to customer sites and blithequark offices. Conclusion If you are a motivated and customer-obsessed professional, with a passion for innovation and a drive to deliver exceptional results, then we encourage you to apply for this exciting opportunity. As a Customer Experience Analyst at blithequark, you will have the chance to work on cutting-edge projects, collaborate with talented teams, and contribute to the development of innovative retail solutions. Don't miss out on this opportunity to make a real impact and take your career to the next level. Apply now to join our team and start making history with blithequark! Apply for this job