**Experienced Customer Support Solutions Analyst, Pharmacy (10-Month Contract) at blithequark**

Are you a customer-centric professional with a passion for delivering exceptional support experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join our dynamic team at blithequark as an Experienced Customer Support Solutions Analyst, Pharmacy. As a key member of our support team, you will play a vital role in providing world-class customer support, resolving technical issues, and driving customer satisfaction. **About blithequark** blithequark is a leading North American healthcare technology platform that enables meaningful care collaboration and real-time patient insights. For over 20 years, we have been focused on realizing our vision: to help create a world in which providers and plans can confidently deliver frictionless care. With over 2,200 employees working to impact millions across North America, we are recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada's Most Admired Corporate Cultures. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. **Join Our Team** At blithequark, we believe that work becomes profoundly fulfilling when driven by a higher purpose. We offer a wealth of opportunities and a vibrant culture that empowers our employees. Our team is passionate about delivering exceptional customer experiences, and we are looking for like-minded individuals to join us on this journey. **Key Responsibilities** As an Experienced Customer Support Solutions Analyst, Pharmacy, your focus will be on providing an exceptional customer experience while handling technical queries and providing solutions for our cloud-based healthcare solutions. Your key responsibilities will include: * Providing world-class customer support demonstrating focus and empathy to clients who have problems administering, configuring, and using the application * Developing an in-depth understanding of our cloud-based software to support processes and patient care in long-term care facilities * Facilitating the resolution of simple to moderately complex technical issues by way of log analysis, research, or problem recreation * Working cross-functionally within the team to deliver quality, satisfaction, and resolutions to customers * Effectively using and searching the knowledge base, occasionally contributing new or updated content * Meeting or exceeding established service delivery guidelines and key performance indicators * Thoroughly documenting problems via phone, email, chat, and web portal to accurately record the issue, investigative steps, and resolution using our help desk ticketing system **Skills and Qualifications** To succeed in this role, you will need to possess the following skills and qualifications: * Strong understanding of business processes and practices within a long-term care or medical facility * Demonstratable problem-solving skills * Excellent communication skills, written and oral * Energized and motivated by a fast-paced, dynamic, high-demand working environment * Demonstrated ability to multi-task, prioritize, and manage customer expectations * A quick learner with acumen for software and technology * A patient and active listener who is detail-oriented * High level of customer focus and empathy * Familiarity with blithequark software is an asset * Strong cross-functional work experience with technical teams **Required Experience** While prior experience is not required, we are looking for candidates with the following background: * Bachelor's degree in Business Administration, Healthcare, Pharmaceuticals, or IT * Experience supporting and trouble-shooting web-based software applications * Preference for those with experience using diagnostic tools to help resolve customer issues * Prior experience using blithequark software (modules such as Orders, eMAR, HL7 messages) is an asset * Prior experience using Sales Force/Service Cloud * Previous work experience in Pharmaceutical Administration HealthTech is preferred **Compensation and Benefits** We offer a competitive compensation package, including: * $30-$35 per hour base salary * Overtime eligibility * 10-month contract with extension eligibility * Comprehensive benefits package, including medical, dental, and vision coverage * Generous paid time off and holidays * Opportunities for professional growth and development **Work Environment and Culture** At blithequark, we pride ourselves on our dynamic and inclusive work environment. Our team is passionate about delivering exceptional customer experiences, and we are committed to creating a culture that empowers our employees to thrive. We believe in work-life balance and offer flexible work arrangements to support our employees' needs. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations. **Application Instructions** If you are a motivated and customer-focused professional looking to join a dynamic team, please submit your application through our website. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Apply for this job