**Experienced Customer Support Representative – Remote Fulfillment Center Operations**

At arenaflex, we're committed to revolutionizing the way we deliver exceptional customer experiences. As a leading retail pharmacy and healthcare company, we're seeking highly motivated and customer-focused individuals to join our remote fulfillment center team. If you're passionate about providing top-notch support and have a knack for problem-solving, we want to hear from you! **About arenaflex** arenaflex is a leading healthcare and retail pharmacy company, dedicated to making a positive impact on people's lives. With a rich legacy of over 100 years, we've grown to become one of the largest retail pharmacy chains in the United States, serving over 10 million customers daily. Our mission is to make a difference in the lives of our customers and patients by providing unparalleled healthcare and retail services. **Job Summary** As an Experienced Customer Support Representative, you'll play a vital role in ensuring that our customers receive exceptional support and service. You'll be responsible for handling high-volume customer inquiries, resolving issues, and providing accurate information to our customers. If you're a team player with excellent communication skills and a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Respond to customer inquiries via phone, email, or chat, resolving issues and providing accurate information in a timely and professional manner * Utilize arenaflex's pharmacy systems to retrieve patient and medication information, ensuring compliance with HIPAA regulations * Process new patient enrollments, entering information into our systems and ensuring accuracy * Investigate and resolve missing medication data, deciphering clinical abbreviations (SIG codes) and resolving exemptions * Operate automated equipment, sorting medications, progressing stock through various workflow stages with an emphasis on quality control * Count and fill prescriptions, affix labels, package, and ship medications * Maintain a clean and organized workspace, adhering to quality control standards * Resolve external exceptions by investigating, gathering data, making revisions, and resubmitting for processing as per individual arrangement requirements * Provide support to pharmacists, both in-office and remotely, recognizing and escalating issues to senior-level staff as necessary * Obtain and maintain a valid pharmacy technician certification or registration within the first 90 days of employment **Essential Qualifications** * High school diploma or equivalent * Basic computer skills, including starting and closing software, using a mouse to point and click, starting and closing programs, switching between applications, saving files, printing documents, or accessing information online * Basic web browser skills, including opening a browser, typing URLs in the address bar, using a search engine, bookmarking a website, navigating using back or forward buttons, and completing online forms * Transitional-level keyboarding skills (at least 25 WPM, typing by memory, organizing reports) * Ability to perform tasks that include pushing, pulling, grasping, and lifting, despite reasonable accommodation * Ability to carry up to 50 pounds, despite reasonable accommodation * Willingness to work an adaptable shift * 18 years or older **Preferred Qualifications** * At least one year of pharmacy technician experience in a retail, fulfillment, or call center environment * Experience providing customer support to internal and external customers, including meeting quality and efficiency standards for services * Required certification or registration as a pharmacy technician by the state Board of Pharmacy or a nationally recognized certification organization * Middle to advanced-level keyboarding skills (at least 35 WPM, typing by memory, organizing reports) **What We Offer** * Competitive salary range: $35-$45 per hour * Opportunities for career growth and professional development * Comprehensive benefits package, including medical, dental, and vision coverage * Paid time off and holidays * Flexible work arrangements, including remote work options * Recognition and rewards for outstanding performance * A dynamic and supportive work environment **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex.com/careers]( to submit your application. **Equal Employment Opportunity** arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. If you require accommodations during the application or interview process, please notify us in advance. **Disclaimer** The salary range listed above is an estimate and may vary based on experience, location, and other factors. To review benefits, please visit [arenaflex.com/benefits]( arenaflex is an equal opportunity employer, including disability/veterans. Apply for this job