Experienced Customer Support Representative – Onsite Data Entry and Veterinary Assistance Expert at blithequark

Introduction to blithequark blithequark, the fastest-growing authorized online pharmacy retail business in the market today, is seeking a highly motivated and confident individual to join our exceptional Veterinary Assistance team onsite in Louisville, KY. As a key member of our team, you will be responsible for providing top-notch customer service to our pet-parent clients and handling prescription approvals for veterinary medication. Our colleagues are dedicated to delivering an outstanding customer and pet experience, and we are looking for someone who shares our passion for exceptional service. Job Overview In this exciting role, you will have the opportunity to work directly with veterinary clinics to coordinate prescription approvals, resolve customer issues, and clarify order requests. You will also be responsible for data entry of prescriptions into our healthcare software, ensuring a high level of quality through accurate data entry and order processing of veterinary pharmacy orders. If you are a detail-oriented individual with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Key Responsibilities: Communicate directly with veterinary clinics to coordinate prescription approvals, resolve customer issues, and clarify order requests Analyze and troubleshoot to determine suitable solutions for customers and veterinary partners, and follow up as needed to resolve issues Complete data entry of prescriptions into blithequark's healthcare software Maintain a high level of quality through accurate data entry and order processing of veterinary pharmacy orders Work with empathy, undivided attention, patience, compassion, and kindness to customers and partners alike Collaborate with a willingness to learn, sharing feedback and receiving input in a culture of growth and development Communicate with veterinary clinics via phone (and occasionally other channels as needed) on various topics, primarily using our internal program and systems to navigate solutions and record clinic note accounts Expect a significant portion of the average business day to be spent on outbound veterinary clinic/client phone contacts Qualifications and Skills To be successful in this role, you will need to demonstrate excellent communication skills (written, verbal, and listening), as well as the ability to multitask (e.g., chat on the phone while navigating on the computer and taking notes). You should be a self-starter with a strong attention to detail, proficient in Microsoft Outlook, and have a high school diploma or equivalent. A Bachelor's degree is preferred, but not required. Essential Qualifications: Demonstrated excellent communication skills (written, verbal, and listening) Ability to multitask (e.g., chat on the phone while navigating on the computer and taking notes) Self-starter with a strong attention to detail Proficient in Microsoft Outlook High school diploma or equivalent Ability to obtain a Pharmacy Technician License from the Kentucky Board of Pharmacy (if applicable) Critical thinking skills Demonstrated ability to multitask and perform well in a fast-paced environment Ability to adapt to change according to the business needs of the organization Flexibility to adjust schedule and work overtime as needed by the specialty unit Preferred Qualifications: Bachelor's degree Previous experience in customer service or a related field Experience working in a pharmacy or veterinary clinic setting Knowledge of veterinary medication and pharmacy operations Career Growth and Development At blithequark, we are committed to the growth and development of our colleagues. We offer a range of training and development opportunities to help you build your skills and advance your career. Many of our colleagues have progressed into different roles and leadership positions, and we encourage you to think about your long-term career goals and how you can achieve them with us. Work Environment and Company Culture At blithequark, we prioritize the safety, well-being, and culture of our colleagues. We offer a range of benefits, including competitive starting wages, opportunities for wage increases, an employee discount program, 401(k) with company matching, and more. Our company culture is built on a foundation of respect, empathy, and kindness, and we are looking for someone who shares these values. Benefits and Perks: Competitive starting wages Opportunities for wage increases Employee discount program 401(k) with company matching Group building events and company-sponsored lunch gatherings Career growth and development opportunities Insurance eligibility on the first of the month Subsidized child, adult, and pet care through Care.com Discounts on various items through the LifeMart Discount platform Conclusion If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Support Representative, you will have the chance to make a real difference in the lives of our pet-parent clients and veterinary partners, while also building a rewarding and challenging career. Don't miss out on this opportunity to join our dynamic team and take your career to the next level. Apply now to become a part of the blithequark family! 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