**Experienced Customer Support Representative – Global Customer Experience Team**

Are you passionate about delivering exceptional customer experiences and working in a dynamic, remote-first environment? Do you thrive in a collaborative setting where you can grow your skills and career while making a meaningful impact? If so, we invite you to join blithequark's global customer experience team as an Experienced Customer Support Representative. At blithequark, we're on a mission to globalize access to careers in customer experience and advance a human-centered model that supports our community of clients, customers, and employees alike. We're a partner to growing startups who put people first, and we're committed to helping them run outstanding customer experience programs. Our team is dedicated to providing top-notch support to our clients and their customers, and we're seeking like-minded professionals to join our ranks. **About blithequark** blithequark is a leading provider of remote-first customer support teams to growing startups. We believe that everyone deserves access to careers in customer experience, and we're committed to advancing a human-centered model that supports our community of clients, customers, and employees alike. Our team is passionate about delivering exceptional customer experiences, and we're dedicated to helping our clients achieve their goals. **Responsibilities** As an Experienced Customer Support Representative, you'll play a critical role in delivering exceptional customer experiences to our clients and their customers. Your responsibilities will include: * Providing accurate information to customers by using documentation and a variety of digital tools and communication channels * Answering technical questions about multiple platforms, including web and mobile apps, using a variety of communication channels, such as email, chat, and calls * Becoming an expert in our clients' products and customers by attending trainings, research, and documentation * Working to meet and exceed productivity and quality goals * Sharing suggestions for customer experience improvements with your team and client * Representing blithequark to our clients in a professional and friendly manner **Requirements** To succeed in this role, you'll need to possess the following skills and qualifications: * A service-oriented professional with a drive to provide an amazing experience to customers * Excellent verbal and written communication skills in English as demonstrated by a strong score on an English proficiency test (additional languages are a plus!) * Ability to troubleshoot independently by processing and searching through large amounts of information and documentation to find an answer * Ability to quickly learn new software tools * An organized communicator who seeks to deliver quick, precise responses * Excellent organization and analytical skills * Exceptional attention to detail * An adaptable professional, comfortable with change and the dynamic environment of a rapidly growing startup * A high level of empathy and emotional intelligence * A respectful and collaborative person * A person capable of handling challenging situations with optimism and diligence * A consistent performer, with the disposition to solve recurring issues while always keeping a kind and friendly demeanor * Able and willing to work full-time between the hours of 7:00 am – 1:00 am EST (Don’t worry—we won’t ask you to work 18 hours a day. We schedule folks for 9 hour shifts with a 1 hour lunch and two 15-minute breaks within those hours) * Available to work Saturday or Sunday **What We Offer** As a member of blithequark's global customer experience team, you'll enjoy a range of benefits, including: * A flexible, remote work environment * Global community of talented teammates joined by a passion for helping others and commitment to supporting one another’s success * Learning and development programs so you can keep growing your skills and career * Early stage startup with lots of opportunity for ownership and impact * Paid time off * Competitive salary based on your years of experience and location * Opportunity to work with a diverse range of clients and customers from around the world **Work Environment and Culture** At blithequark, we're committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our team is passionate about delivering exceptional customer experiences, and we're dedicated to helping our clients achieve their goals. We believe in the importance of work-life balance, and we offer a range of benefits to support our employees' physical and mental health. **Compensation and Benefits** We offer a competitive salary based on your years of experience and location. Our current list of supported countries in LATAM includes: Argentina, Brazil, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Honduras, Mexico, Peru, and Venezuela. We pay a competitive salary based on your years of experience and location. To work at blithequark, you must have a bank account that accepts ACH or wire transfers in United States Dollars (USDs). We recommend online banks, such as Wise, Mercantil, Facebank, and Payoneer, if you are looking for an option. These online banks are safe and secure and allow you to receive USD and transfer to your local bank. **Equal Opportunity Employer** blithequark is an equal opportunity employer who celebrates diversity. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you're passionate about delivering exceptional customer experiences and working in a dynamic, remote-first environment, we invite you to apply for this exciting opportunity. Join our global customer experience team and be part of a community that's dedicated to making a meaningful impact. Apply Now! Apply for this job