**Experienced Customer Support Coordinator/Data Entry Specialist – Patient Journey Hub Services**

**Job Location:** Chicago, IL, USA (Remote) **Job Contract Type:** Full-time **Job Seniority Level:** Entry level **Job Type:** Full-time **About blithequark** At blithequark, we are dedicated to supporting the patient journey by providing hub services, innovative technology, and decision-making data to pharmaceutical, biotechnology, and medical device innovators. Our mission is to empower patients, prescribers, and partners with seamless and efficient solutions that drive better health outcomes. As a leading player in the life sciences industry, we are committed to fostering a culture of innovation, collaboration, and excellence. **Job Summary** We are seeking an experienced Customer Support Coordinator/Data Entry Specialist to join our team at blithequark. In this role, you will be responsible for handling inbound and outbound customer service inquiries, reviewing and assessing incoming referrals, and creating patient records in our database system. As a hybrid role, you will have the opportunity to work in a fast-paced environment, utilizing your analytical and problem-solving skills to resolve issues and provide exceptional customer service. **Primary Duties and Responsibilities** * Handle incoming customer service inquiries from patients, prescribers, insurance companies, external partners, or internal partners, researching and resolving problems in a timely manner. * Create and/or edit patient records in the database system by entering demographics, insurance information, and prescription from incoming referrals. * Initiate outbound telephone calls to patients for various reasons, such as collecting additional information to complete a benefit investigation or explaining the outcome of the benefit investigation. * Make outreach to prescribers via phone, facsimile, or mail to request additional information needed for the completion of a benefit investigation, provide the benefit outcome, or inform them in the event that the patient is not being responsive to telephone calls or mailed letters. * Attach incoming facsimile images to a new or existing patient record. * Identify and escalate concerns received from patients, prescribers, partners, or insurance companies so that corrective action can be pursued accordingly. * Generate letters and brochures for patients, prescribers, or partners. * Document the outcome of all interactions associated with the patient record into the database system. * Adhere to the quality, production, and turnaround standards associated with the assigned program. * Report all Adverse Events (AE) disclosed in alignment with training and Standard Operational Procedures (SOP). **Qualifications** * High school diploma or equivalent * One or more years of experience in a highly skilled and fast-paced call center environment, preferably in Specialty Pharmacy, Pharmacy Benefit Management (PBM), Commercial Insurance, or Patient Assistance Programs. * Knowledge of medical terminology is preferred but not required. * Detail-oriented, good analytical skills, verbal and written communication skills, with demonstrated ability to communicate with others at all levels. * Ability to multi-task, independently prioritize, and meet deadlines in a high call volume environment. * Excellent interpersonal and customer service skills with a focus on customer satisfaction. * Ability and initiative to work independently or as a team member. * Ability to problem-solve. * Committed to high standards and accountability. * Ability to type at least 35 words per minute. * Ability to adapt to a dynamic work environment. * Ability to learn quickly. * General computer knowledge, including proficiency in Microsoft Office applications. **Work Environment and Culture** At blithequark, we value our employees and strive to create a work environment that is collaborative, inclusive, and supportive. Our team is passionate about making a difference in the lives of patients and prescribers, and we are committed to fostering a culture of innovation, excellence, and continuous learning. **Schedule and Benefits** * Must be flexible on schedule and hours. * Overtime may be required from time to time. * Must be willing to work weekends if required to meet company demands. * Competitive compensation and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. * Opportunities for professional growth and development, including training and education programs. **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin. **Lifelancer Platform** This job is listed on the Lifelancer platform, a talent-hiring platform in Life Sciences, Pharma, and IT. To apply and view similar roles, please visit [insert link]. Apply for this job