**Experienced Customer Support Associate – Global Financial Services**

Are you passionate about delivering exceptional customer experiences and making a real impact in the world of finance? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! blithequark is a global technology company on a mission to make money without borders a reality, and we're looking for an experienced Customer Support Associate to join our team in Budapest. **About blithequark** At blithequark, we're on a mission to revolutionize the way people and businesses move and manage money around the world. Our vision is to create a world where money is no longer a barrier to global connection and opportunity. We're a team of innovators, thinkers, and doers who are passionate about making a difference and pushing the boundaries of what's possible. **Your Mission** As a Customer Support Associate at blithequark, you'll be the first point of contact for our customers, providing high-quality support via phone, chat, and email. You'll be a skilled problem solver and customer advocate, handling complex issues with ownership and empathy. Your goal will be to deliver outstanding customer experiences while adapting to change, navigating ambiguity, and upholding our mission of money without borders. **Key Responsibilities** * Provide high-quality support via phone, chat, and email with a focus on end-to-end case resolution * Resolve customer contacts and queries with sound judgment, empathy, and minimal escalation * Meet performance targets across KPIs such as resolution rate, quality, and handling time * Demonstrate advanced product and process knowledge for the assigned region or queue * Communicate clearly and professionally, adjusting tone and style based on customer context * Maintain accurate records using standardized case-handling processes * Follow security and data privacy procedures across all channels * Proactively contribute to knowledge sharing, team discussions, and continuous improvement * Take responsibility for your own learning and development through performance feedback, blithequark's Career Map, and coaching from Team Leads * Embody and uphold blithequark's values in daily interactions **Qualifications** * Professional Experience (Strongly Preferred): + 1 year minimum customer-facing experience, preferably in fintech, banking, telecom, or global contact centers * Communication Proficiency: + Fluency in English + Strong English written and verbal communication skills * Work Schedule and Flexibility: + Flexibility in working hours and shifts + This can include morning, evening, weekend, and public holiday shifts when applicable + Working hours will be fixed at the start of the month, but activities during the shift can be flexible * Work Environment: + Follow working from home guidelines (this is a hybrid position, not fully remote) + Must be legally authorized to work in Hungary * Ways of Working: + Agents may be required to attend team calls and other internal activities, including but not limited to video interactions with other offices + Open to feedback and coaching, with a clear desire for continuous improvement * Skills and Attributes: + Self-starter, able to work independently with knowledge resources, proactive, solution-oriented, and possess an ownership mindset + Comfortable using prompting for AI tools e.g. ChatGPT, Google Gemini, etc. + Adaptability: Able to keep up with constant change, patient, and flexible + Great fit with our values and company culture * Commitment to Diversity and Inclusion: + Commitment to fostering an inclusive and diverse work environment (DEI) * Data Security and Compliance: + Data Security Awareness: Understanding and following data security procedures is critical, especially as data privacy regulations evolve * Attendance and Availability: + In case of absence or sick leave, agents are required to adhere to the company policies and processes **What We Offer** * Salary for this role is 620000 HUF * RSUs in a rapidly growing company * Flexible working model * An annual self-development budget * Paid time off: 28 days vacation + 3 “Me” days + 1 volunteer day, annually * A paid 6-week sabbatical leave after four years **Why Join blithequark?** At blithequark, we're passionate about creating a workplace that's inclusive, diverse, and empowering. We believe that teams are strongest when they're diverse, equitable, and inclusive, and we're committed to fostering a culture that values and celebrates our differences. If you're looking for a challenging and rewarding role where you can make a real impact, we want to hear from you! **How to Apply** If you're interested in joining our team, please apply by sending your CV in English. We can't wait to hear from you and learn more about your skills and experience! **About Our Team** We're a truly international team, and we celebrate our differences. We believe that teams are strongest when they're diverse, equitable, and inclusive, and we're committed to fostering a culture that values and celebrates our differences. If you want to find out more about what it's like to work at blithequark, visit our website at blithequark.jobs. **Stay Connected** Keep up to date with life at blithequark by following us on LinkedIn and Instagram. Originally posted on Himalayas. Apply for this job