**Experienced Customer Support Agent - Tele-Recruiting and Donor Engagement Specialist**

Are you a highly motivated and customer-focused individual with a passion for making a difference in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join the team at blithequark as a Customer Support Agent - Tele-Recruiting and Donor Engagement Specialist. **About blithequark** At blithequark, we are dedicated to making a positive impact on the world by providing essential services to those in need. Our team of dedicated professionals is committed to delivering exceptional customer service, while also making a meaningful contribution to the community. As a Customer Support Agent - Tele-Recruiting and Donor Engagement Specialist, you will play a vital role in helping us achieve our mission by recruiting blood donors and providing them with a positive experience. **Job Summary** We are seeking an experienced Customer Support Agent - Tele-Recruiting and Donor Engagement Specialist to join our team on a temporary to permanent basis. As a key member of our team, you will be responsible for performing a variety of tele-recruiting functions in support of our defined goals for the Division. This includes contacting blood donors by telephone using a dialer system to recruit for blood donation, scheduling appointments, and providing positive service experiences to maximize donor show rates. **Key Responsibilities** * Perform a variety of tele-recruiting functions in support of the defined goals for the Division * Contact blood donors by telephone using a dialer system to recruit for blood donation * Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed, and to record outcomes of calls * Schedule appointments while providing positive service experience to maximize donor show rates * Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience * Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals * Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates * Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations, and to ensure sufficient donor availability * May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply * Respond to or transfer inbound calls to the appropriate party * Perform other related duties as assigned * May coordinate support of community and business donor groups to assure a positive image of the blithequark **Essential Qualifications** * High school diploma or equivalent required * Minimum one year of telemarketing, customer service, or call center experience is required * Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs * Excellent customer service and problem-solving skills required * Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center **Preferred Qualifications** * Previous experience in a call center or telemarketing environment * Knowledge of donor recruitment and retention strategies * Experience with computer systems and software applications * Strong problem-solving and analytical skills * Ability to work in a team environment and provide support to colleagues as needed **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Strong problem-solving and analytical skills * Proficient in using multiple computer applications simultaneously * Ability to work independently and as part of a team * Strong customer service skills and ability to provide positive service experiences * Ability to maintain accurate records and meet production standards **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Customer Support Agent - Tele-Recruiting and Donor Engagement Specialist, you will have the opportunity to develop new skills and knowledge, and to take on new challenges and responsibilities. We offer a comprehensive training program, as well as ongoing support and coaching to help you succeed in your role. **Work Environment and Company Culture** Our team is dedicated to creating a positive and supportive work environment that fosters collaboration, innovation, and growth. We believe in the importance of work-life balance and offer flexible scheduling and remote work options to help you achieve your goals. We are committed to making a positive impact on the world and to providing exceptional customer service to our donors and stakeholders. **Compensation, Perks, and Benefits** We offer a competitive salary and benefits package, including: * Competitive hourly rate * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Flexible scheduling and remote work options * Ongoing training and development opportunities * Recognition and rewards for outstanding performance **Vaccination Requirement** As a condition of employment, all new hires must be vaccinated against COVID-19. This includes being fully vaccinated by the start of employment or having begun the vaccination process prior to the start date. Upon being offered a position, individuals will be required to submit proof of vaccination. **Training Schedule** Our training program is designed to provide you with the skills and knowledge you need to succeed in your role. The training schedule is as follows: * Week 1: In-house training (Monday - Friday, 7:45 am - 4:30 pm) * Week 2: Nesting/OJT (remote learning) at home (Monday - Friday, 10:00 am - 6:30 pm) * Week 3: Continue Nesting/OJT (Monday - Thursday, 10:00 am - 6:30 pm) * Week 3: Friday production (resume Sunday - Thursday schedule) **Actual Work Schedule** After completing three weeks of training, your actual work schedule will be as follows: * Full-time: Sunday - 11:30 am - 8:00 pm, Monday - Thursday - 12:00 pm - 8:30 pm **How to Apply** If you are a motivated and customer-focused individual with a passion for making a difference in the lives of others, we invite you to apply for the Customer Support Agent - Tele-Recruiting and Donor Engagement Specialist position at blithequark. Please visit our website to submit your application and join our team of dedicated professionals. Apply for this job