**Experienced Customer Success Manager – DACH Market (Maternity Cover) (m/f/d) at arenaflex**

Are you a seasoned Customer Success Manager looking for a new challenge in the DACH market? Do you have a passion for driving customer value and growth in a rapidly evolving industry? Look no further than arenaflex, a purpose-focused tech company at the forefront of digital business transformation in the construction industry. **About arenaflex** arenaflex is a pioneering company that's been driving technological progress within the construction industry for over two decades. As a leading IoT provider, we're not only a thought leader but a driving force behind the agenda for an entire industry on a global scale. Our commitment to being human-centric is at the heart of everything we do, and we're proud to be a truly global team with hubs spread across the globe. **The Role** We're seeking an innovative Customer Success Manager to join our EMEA team and support our customers in creating value outcomes anchored in arenaflex's products and services. As a key member of our team, you'll be responsible for building and expanding customer partnerships, driving customer growth, and ensuring a seamless customer experience. **Key Responsibilities** * Serve as the voice of the customer and advise them throughout the entire lifecycle * Ensure that the customer experience runs smoothly by proactively following up on issues, escalations, and keeping customers informed on upcoming feature releases * Set-up and host cadence calls with customers * Be the customer's designated point of contact * Follow up on risks and issues and ensure proper stakeholder communication, internally and externally * Prepare and support customer presentations and Executive Business Reviews * Analyze data and collect feedback to support continuous improvement across all areas * Proactively share best practice, facilitate training sessions, and workshops **What We Offer** * Join an agile growth SaaS business with possibilities to grow internally in the company * International environment with regular check-ins and social events across teams, departments, and borders * Personal and professional development opportunities through training, coaching, and mindfulness * Flexible setup with the possibility to work from one of our locations or remotely from anywhere in Denmark, The Netherlands, or Germany * Travel opportunities to our partners' offices in the DACH region * Competitive compensation and benefits package * Opportunity to work with a purpose-focused company that's making a real impact in the construction industry **Ideal Candidate** * Experienced in Customer Success and working with customers in a proactive way * Great relationship-building and interpersonal skills with the ability to be thoughtful and attentive * Troubleshooting skills, analytical thinking, perseverance, and patience * Precise and positive communicator, capable of breaking down complex challenges into simple solutions * Delivering quality service on multiple accounts with tight deadlines * Curious and works well in an international, global environment where everyone wants to learn and collaborate * Self-starter, who works well as a team and takes on all tasks with true commitment * Speaking German on a professional level, as you will be responsible for our customers in the DACH markets **Our Hiring Process** * Don't waste your time on writing the perfect cover letter for the job. We want you to create an impact that matters, and that's not in the cover letter. * Interview with Andrea Costa, EMEA People and Talent Lead. * Interview with Kenn Gudbergsen (Director of Customer Success, EMEA and leader for this position) and other colleagues, who are relevant for you to meet and who you potentially will work closely with. * Personality-based interview. You will be asked to fill out an online personality assessment using Hogan prior to the interview. There are no correct answers - the aim is a dialogue about the results and arenaflex's culture, so you'll get to know us better as well. * Assignment-specific interview. We want you to get an insight into some of the concrete work tasks or challenges related to the role. You will be given a case to prepare prior to the interview, and at the interview, you will present the case to relevant colleagues from across arenaflex, who you'll also work closely with in the job. * If needed, throughout the process, we will obtain references from former employers and do background checks for level-specific, if you have not provided these yourself. * Offer presentation and walk-through. We're lucky to have you! **Join the arenaflex Team** If you're a motivated and experienced Customer Success Manager looking for a new challenge, we encourage you to apply. Don't meet every single requirement? No worries - we're looking for someone who is passionate about driving customer value and growth in a rapidly evolving industry. Apply now and join the arenaflex team! Apply for this job