**Experienced Customer Success Manager – Americas Region at arenaflex**

At arenaflex, we're revolutionizing the way employers access talent and employees pursue opportunities worldwide. As a Customer Success Manager in the Americas region, you'll play a pivotal role in spearheading the overall look and feel of our features and services, ensuring our clients and their employees have a seamless experience on our platform. **About arenaflex** arenaflex empowers employers to break geographical barriers, allowing employees to pursue opportunities wherever they may exist. Our mission is to be the FIRST to truly revolutionize the industry and become a generational company. With a full-range people management tool, employee benefits like health insurance, and financial benefits, we enable clients to hire anyone from anywhere with one click. arenaflex manages employees and contractors for Fortune 500 companies and the best startups worldwide. **Our Team and Culture** We're a small but strong team of 140 people (and growing) hyper-focussed on delivering a world-class platform and unparalleled service with our industry-leading partnerships. Our team is passionate about our mission, and we're looking for someone who shares our enthusiasm and drive. We value respect, kindness, and the right to fail, and we lead with hard yet smart work. Diversity and inclusion are part of our DNA, and we welcome your input to help us define our culture further. **Job Summary** As a Customer Success Manager, you'll be responsible for advising and proactively guiding customers and their employees through the global employment process. You'll support their onboarding onto the arenaflex platform and then be their point of contact for any future needs. You'll manage a portfolio of customers, form long-lasting relationships, and become a trusted advisor on global employment. **Key Responsibilities** * Manage a portfolio of customers with full ownership of onboarding them onto the arenaflex platform by explaining the global employment process, gathering required documentation and data, working with 3rd parties to provide locally compliant documentation, and keeping all parties updated on progress. * Form long-lasting relationships with clients, becoming their trusted advisor on global employment. * Be a global country expert on how employment works in a country for clients (supported by internal knowledge and our network of local experts) and help keep internal resources up to date. * Input into CS team improvements and projects. * Provide feedback on the arenaflex platform from clients to our Product team for consideration for future product roadmap. * Keep up to date with Product releases so you are a platform expert. * Keep clients updated on new arenaflex platform features and enhancements. * Proactively manage any account or service issues relating to arenaflex services, providing action plans to resolve problems quickly and efficiently. **Requirements** * At least 3 years of experience in Account Management or Customer Success related roles, ideally in a SaaS platform business. * At least 2 years of experience working in global HR, Payroll or Global Mobility. * Excellent English is a must. * Clear communication and strategic thinking, as we're working with many people from all over the world, it's essential for us to communicate, quickly adapt and relay information in different ways. * Time Management. You will need to be good at structuring your work day and tasks to make sure you accomplish all those things whilst maintaining a work-life balance. * Collaboration: we love to work together with all sorts of different people in all sorts of different places. Everyone's opinion matters to get the job done. * Independence and autonomy: as we work, we're naturally independent. As much as we're connected, you will also need to use your own initiative to solve problems and get answers; this also means reaching out to us to get help or confirm a solution. * Empathy: you need excellent people skills to connect and motivate yourself and others around you. You will use your empathic abilities to handle all sorts of conversations with multiple audiences. * Motivation: we want our team to be passionate about our mission; we are looking for someone who enjoys the hunt and wants consistently exceeds the quota. Someone who is driven to win will be very successful in the role of a Senior Account Executive. Freedom of work applies not only to our customers but to ourselves. **Why Work at arenaflex?** * Startup environment. arenaflex is an early-stage start-up. You have a voice and can influence and grow rapidly. * Build Scale From Scratch. Experience hyper-growth scale and help us build a great team of professionals worldwide that can help us achieve this ambitious vision. * Work for a Market Leader. Scale a project that counts market-leading companies like Microsoft, Mastercard, and more as happy customers. * Compensation and perks are great! Competitive compensation. Top-of-the-range work equipment. 100% remote work. PTO regulated by local statutory. * Culture. We lead with respect, kindness, and the right to fail. We value hard yet smart work. Diversity and inclusion are part of our DNA. As we grow and evolve, we welcome your input to help us define our culture further. **How to Apply** If you're passionate about our mission and have the skills and experience to succeed in this role, we'd love to hear from you. Please submit your application through the link below. Apply for this job