Experienced Customer Service Support Representative - Remote Patient Customer Service - 11am-8pm EST
Transforming Healthcare through Exceptional Customer Service
At Labcorp, we're on a mission to revolutionize the healthcare industry by accelerating life-changing breakthroughs and improving the delivery of care worldwide. As a leading player in the healthcare diagnostics sector, we're committed to making a meaningful impact on people's lives. If you're passionate about delivering outstanding customer experiences and are driven to succeed in a fast-paced environment, we invite you to join our team as a Customer Service Support Representative.
About the Role
We're seeking a highly skilled and dedicated Customer Service Support Representative to join our Patient Customer Service department within the Revenue Cycle Management Division. As a key member of our team, you'll be responsible for providing top-notch support to patients, doctor's offices, and private insurance carriers, resolving billing issues, and driving exceptional customer experiences through innovation and continuous improvement.
Key Responsibilities
Handle a high volume of inbound calls (80+ per day) from patients, doctor's offices, and private insurance carriers, providing timely and effective solutions to their inquiries.
Initiate payment plans for patients with outstanding balances, ensuring a positive customer experience and improving revenue cycle management.
Utilize multiple resources to resolve patient inquiries while on the phone, demonstrating a strong ability to multitask and think critically.
Maintain performance goals and adhere to productivity standards, ensuring seamless operations and exceptional customer service.
Become proficient in our processes and systems after completing a structured training program, demonstrating a willingness to learn and grow.
Essential Qualifications
To succeed in this role, you'll need:
A High School Diploma or equivalent, with previous medical and/or call center experience being a plus.
A dedicated work-from-home space, with the ability to manage time and tasks independently while maintaining productivity.
Excellent communication skills, with the ability to navigate multiple computer screens and applications, and alpha-numeric data entry proficiency.
Strong attention to detail, with the ability to perform successfully in a team environment and demonstrate excellent organization skills.
A reliable internet connection with a download speed of at least 50 megabytes per second, and the ability to connect equipment to a router/modem with an Ethernet cord.
Preferred Qualifications
While not required, the following qualifications can give you a competitive edge:
Previous experience in a customer-facing role, particularly in the healthcare or financial services industry.
Familiarity with medical billing and insurance processes, or a willingness to learn.
Proficiency in multiple software applications and systems, with the ability to quickly adapt to new technologies.
Skills and Competencies
To excel in this role, you'll need to possess:
Excellent problem-solving skills, with the ability to think critically and resolve complex customer issues.
Strong communication and interpersonal skills, with the ability to empathize with customers and provide personalized support.
A proactive and adaptable approach, with the ability to work in a fast-paced environment and prioritize multiple tasks.
A commitment to delivering exceptional customer experiences, with a focus on continuous improvement and innovation.
Career Growth Opportunities and Learning Benefits
At Labcorp, we're committed to helping you grow and develop your skills. As a Customer Service Support Representative, you'll have access to:
Ongoing training and development programs, designed to enhance your skills and knowledge.
Opportunities for career advancement, with a clear path for progression within the organization.
A collaborative and supportive work environment, where you'll be encouraged to share ideas and learn from others.
Work Environment and Company Culture
As a remote worker, you'll enjoy the flexibility and autonomy of working from home, while still being part of a dynamic and supportive team. Our company culture is built on a foundation of:
Diversity and inclusion, with a commitment to creating a workplace that's welcoming and inclusive for all.
Employee engagement, with regular opportunities for feedback, recognition, and rewards.
Community involvement, with a focus on giving back to the communities we serve.
Compensation, Perks, and Benefits
We offer a competitive compensation package, with a pay range of $15.25-$21.00 per hour, or state/local minimum wage, if higher. You'll also enjoy a range of benefits, including:
Quarterly variable bonus potential, providing a opportunity to earn additional income.
Generous paid time off, allowing you to recharge and take care of personal matters.
Medical, Vision, and Dental Insurance Options, providing comprehensive coverage for you and your family.
Flexible Spending Accounts, allowing you to manage your healthcare expenses and save for the future.
401(k) and Employee Stock Purchase plans, helping you plan for retirement and build wealth.
No Charge Lab Testing, providing access to cutting-edge diagnostic testing and health monitoring.
Fitness Reimbursement Program, supporting your physical and mental well-being.
Why Join Labcorp?
At Labcorp, we're passionate about making a difference in the lives of our customers, employees, and the communities we serve. By joining our team as a Customer Service Support Representative, you'll be part of a dynamic and forward-thinking organization that's committed to:
Accelerating life-changing healthcare breakthroughs, and improving the delivery of care worldwide.
Fostering a culture of innovation, collaboration, and continuous improvement.
Empowering employees to grow, develop, and succeed in their careers.
Join Our Team!
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Don't miss your chance to join our team and be part of a company that's making a meaningful impact on the world.
Apply now and take the first step towards a rewarding and challenging career with Labcorp.
Apply Now
At Labcorp, we're on a mission to revolutionize the healthcare industry by accelerating life-changing breakthroughs and improving the delivery of care worldwide. As a leading player in the healthcare diagnostics sector, we're committed to making a meaningful impact on people's lives. If you're passionate about delivering outstanding customer experiences and are driven to succeed in a fast-paced environment, we invite you to join our team as a Customer Service Support Representative.
About the Role
We're seeking a highly skilled and dedicated Customer Service Support Representative to join our Patient Customer Service department within the Revenue Cycle Management Division. As a key member of our team, you'll be responsible for providing top-notch support to patients, doctor's offices, and private insurance carriers, resolving billing issues, and driving exceptional customer experiences through innovation and continuous improvement.
Key Responsibilities
Handle a high volume of inbound calls (80+ per day) from patients, doctor's offices, and private insurance carriers, providing timely and effective solutions to their inquiries.
Initiate payment plans for patients with outstanding balances, ensuring a positive customer experience and improving revenue cycle management.
Utilize multiple resources to resolve patient inquiries while on the phone, demonstrating a strong ability to multitask and think critically.
Maintain performance goals and adhere to productivity standards, ensuring seamless operations and exceptional customer service.
Become proficient in our processes and systems after completing a structured training program, demonstrating a willingness to learn and grow.
Essential Qualifications
To succeed in this role, you'll need:
A High School Diploma or equivalent, with previous medical and/or call center experience being a plus.
A dedicated work-from-home space, with the ability to manage time and tasks independently while maintaining productivity.
Excellent communication skills, with the ability to navigate multiple computer screens and applications, and alpha-numeric data entry proficiency.
Strong attention to detail, with the ability to perform successfully in a team environment and demonstrate excellent organization skills.
A reliable internet connection with a download speed of at least 50 megabytes per second, and the ability to connect equipment to a router/modem with an Ethernet cord.
Preferred Qualifications
While not required, the following qualifications can give you a competitive edge:
Previous experience in a customer-facing role, particularly in the healthcare or financial services industry.
Familiarity with medical billing and insurance processes, or a willingness to learn.
Proficiency in multiple software applications and systems, with the ability to quickly adapt to new technologies.
Skills and Competencies
To excel in this role, you'll need to possess:
Excellent problem-solving skills, with the ability to think critically and resolve complex customer issues.
Strong communication and interpersonal skills, with the ability to empathize with customers and provide personalized support.
A proactive and adaptable approach, with the ability to work in a fast-paced environment and prioritize multiple tasks.
A commitment to delivering exceptional customer experiences, with a focus on continuous improvement and innovation.
Career Growth Opportunities and Learning Benefits
At Labcorp, we're committed to helping you grow and develop your skills. As a Customer Service Support Representative, you'll have access to:
Ongoing training and development programs, designed to enhance your skills and knowledge.
Opportunities for career advancement, with a clear path for progression within the organization.
A collaborative and supportive work environment, where you'll be encouraged to share ideas and learn from others.
Work Environment and Company Culture
As a remote worker, you'll enjoy the flexibility and autonomy of working from home, while still being part of a dynamic and supportive team. Our company culture is built on a foundation of:
Diversity and inclusion, with a commitment to creating a workplace that's welcoming and inclusive for all.
Employee engagement, with regular opportunities for feedback, recognition, and rewards.
Community involvement, with a focus on giving back to the communities we serve.
Compensation, Perks, and Benefits
We offer a competitive compensation package, with a pay range of $15.25-$21.00 per hour, or state/local minimum wage, if higher. You'll also enjoy a range of benefits, including:
Quarterly variable bonus potential, providing a opportunity to earn additional income.
Generous paid time off, allowing you to recharge and take care of personal matters.
Medical, Vision, and Dental Insurance Options, providing comprehensive coverage for you and your family.
Flexible Spending Accounts, allowing you to manage your healthcare expenses and save for the future.
401(k) and Employee Stock Purchase plans, helping you plan for retirement and build wealth.
No Charge Lab Testing, providing access to cutting-edge diagnostic testing and health monitoring.
Fitness Reimbursement Program, supporting your physical and mental well-being.
Why Join Labcorp?
At Labcorp, we're passionate about making a difference in the lives of our customers, employees, and the communities we serve. By joining our team as a Customer Service Support Representative, you'll be part of a dynamic and forward-thinking organization that's committed to:
Accelerating life-changing healthcare breakthroughs, and improving the delivery of care worldwide.
Fostering a culture of innovation, collaboration, and continuous improvement.
Empowering employees to grow, develop, and succeed in their careers.
Join Our Team!
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Don't miss your chance to join our team and be part of a company that's making a meaningful impact on the world.
Apply now and take the first step towards a rewarding and challenging career with Labcorp.
Apply Now