**Experienced Customer Service Support Representative – Patient and Physician Liaison**
At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Service Support Representative, you'll play a vital role in ensuring that our customers, including physician offices, hospital laboratories, and patients, receive accurate and efficient support. If you're passionate about customer service and motivated to work with a customer-centric team in an innovative company, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a leading healthcare company that's dedicated to improving patient outcomes and enhancing the healthcare experience. With a strong commitment to innovation and customer satisfaction, we're constantly seeking talented individuals who share our vision and values. As a Customer Service Support Representative, you'll be part of a dynamic team that's passionate about delivering world-class customer experiences.
**Job Responsibilities**
As a Customer Service Support Representative, you'll be responsible for:
* Acting as a liaison between arenaflex, our customers, and patients to ensure that all client needs are addressed accurately and efficiently.
* Resolving routine customer requests with products or services via inbound, outbound calls, or the Internet.
* Speaking with customers in a courteous, friendly, and professional manner using protocol procedures.
* Inquiring, clarifying, and confirming customer requirements and understanding of the solution.
* Providing additional customer education and information as needed.
* Qualifying and establishing inbound new customers requesting arenaflex's products and services.
* Working in multiple databases to research complex issues and questions.
* Notifying clients of test results in a timely and accurate manner.
* Reviewing test forms for accuracy and reporting any discrepancies.
* Participating in activities designed to improve customer satisfaction and business performance.
* Performing administrative support for medical record management, CRM data maintenance, and internal records to ensure HIPAA compliance.
**Work Schedule and Location**
* Work schedule: Monday-Friday, 8:00 am - 4:30 pm AZT, with additional days/hours as business needs require.
* Work location: Remote work is available, allowing you to work from the comfort of your own home.
**Job Requirements**
* High School Diploma or GED equivalent required.
* Associate's or Bachelor's degree highly desired.
* Previous experience in a customer service role.
* Prior experience with arenaflex's systems is preferred.
* Experience working in a contact center/call center environment is preferred.
* Prior healthcare industry experience, such as a physician's office or a hospital, is highly desirable.
* Knowledge of Microsoft Office suite is required.
* Experience with and/or Laboratory Information Systems is preferred.
* Strong verbal and written communication skills and excellent ability to listen and respond.
* Must be courteous with a strong customer service orientation.
* Excellent multitasking abilities required.
* Strong flexibility and the ability to manage and adapt to changing priorities quickly.
* Bilingual in English and Spanish highly desirable.
**Benefits**
* All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
* Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits, including:
+ Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Company bonus where applicable.
**Why Join arenaflex?**
* Opportunities for growth and continual development.
* Professional challenge and the chance to make a real difference.
* A dynamic and customer-centric team environment.
* Comprehensive benefits package.
* Flexible work arrangements, including remote work options.
**Equal Opportunity Employer**
arenaflex is proud to be an Equal Opportunity Employer. We strive for diversity and inclusion in the workforce and do not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon:
* Race
* Religion
* Color
* National origin
* Gender (including pregnancy or other medical conditions/needs)
* Family or parental status
* Marital, civil union or domestic partnership status
* Sexual orientation
* Gender identity
* Gender expression
* Personal appearance
* Age
* Veteran status
* Disability
* Genetic information
* Any other legally protected characteristic.
**Accessibility and Accommodations**
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at arenaflex Accessibility.
**Privacy Statement**
For more information about how we collect and store your personal data, please see our Privacy Statement.
**Apply Today!**
If you're passionate about customer service and motivated to work with a customer-centric team in an innovative company, apply today for the Customer Service Support Representative position at arenaflex.
**About arenaflex**
arenaflex is a leading healthcare company that's dedicated to improving patient outcomes and enhancing the healthcare experience. With a strong commitment to innovation and customer satisfaction, we're constantly seeking talented individuals who share our vision and values. As a Customer Service Support Representative, you'll be part of a dynamic team that's passionate about delivering world-class customer experiences.
**Job Responsibilities**
As a Customer Service Support Representative, you'll be responsible for:
* Acting as a liaison between arenaflex, our customers, and patients to ensure that all client needs are addressed accurately and efficiently.
* Resolving routine customer requests with products or services via inbound, outbound calls, or the Internet.
* Speaking with customers in a courteous, friendly, and professional manner using protocol procedures.
* Inquiring, clarifying, and confirming customer requirements and understanding of the solution.
* Providing additional customer education and information as needed.
* Qualifying and establishing inbound new customers requesting arenaflex's products and services.
* Working in multiple databases to research complex issues and questions.
* Notifying clients of test results in a timely and accurate manner.
* Reviewing test forms for accuracy and reporting any discrepancies.
* Participating in activities designed to improve customer satisfaction and business performance.
* Performing administrative support for medical record management, CRM data maintenance, and internal records to ensure HIPAA compliance.
**Work Schedule and Location**
* Work schedule: Monday-Friday, 8:00 am - 4:30 pm AZT, with additional days/hours as business needs require.
* Work location: Remote work is available, allowing you to work from the comfort of your own home.
**Job Requirements**
* High School Diploma or GED equivalent required.
* Associate's or Bachelor's degree highly desired.
* Previous experience in a customer service role.
* Prior experience with arenaflex's systems is preferred.
* Experience working in a contact center/call center environment is preferred.
* Prior healthcare industry experience, such as a physician's office or a hospital, is highly desirable.
* Knowledge of Microsoft Office suite is required.
* Experience with and/or Laboratory Information Systems is preferred.
* Strong verbal and written communication skills and excellent ability to listen and respond.
* Must be courteous with a strong customer service orientation.
* Excellent multitasking abilities required.
* Strong flexibility and the ability to manage and adapt to changing priorities quickly.
* Bilingual in English and Spanish highly desirable.
**Benefits**
* All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
* Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits, including:
+ Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Company bonus where applicable.
**Why Join arenaflex?**
* Opportunities for growth and continual development.
* Professional challenge and the chance to make a real difference.
* A dynamic and customer-centric team environment.
* Comprehensive benefits package.
* Flexible work arrangements, including remote work options.
**Equal Opportunity Employer**
arenaflex is proud to be an Equal Opportunity Employer. We strive for diversity and inclusion in the workforce and do not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon:
* Race
* Religion
* Color
* National origin
* Gender (including pregnancy or other medical conditions/needs)
* Family or parental status
* Marital, civil union or domestic partnership status
* Sexual orientation
* Gender identity
* Gender expression
* Personal appearance
* Age
* Veteran status
* Disability
* Genetic information
* Any other legally protected characteristic.
**Accessibility and Accommodations**
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at arenaflex Accessibility.
**Privacy Statement**
For more information about how we collect and store your personal data, please see our Privacy Statement.
**Apply Today!**
If you're passionate about customer service and motivated to work with a customer-centric team in an innovative company, apply today for the Customer Service Support Representative position at arenaflex.