Investigation Specialist

Merakey is a non-profit provider of developmental, behavioral health, and education services. They are seeking an Investigation Specialist to join their Incident Management Team, focusing on investigating incidents related to consumer quality of care and ensuring compliance with regulations. Responsibilities Conduct thorough investigations related to consumer quality of care, including incidents of abuse, neglect, exploitation, consumer/family complaints, and peer review/death investigations across I/DD, ABH, and CFS programs Ensure timely and accurate documentation of investigations using QCOMS and EIM systems, in alignment with internal KPIs and external compliance standards (ODP and OMHSAS) Collaborate with Operations, HR, and other departments by coordinating and communicating investigation outcomes via scheduled Findings Calls Maintain consistent, professional communication with Incident Supervisors regarding case progress and investigative activities Apply knowledge of federal/state regulations, payer standards, and internal policies during investigations to ensure regulatory compliance and policy adherence Support cross-functional Quality and Compliance initiatives and uphold Merakey’s Integrity Program, including the Code of Conduct and corporate policies Skills Conduct thorough investigations related to consumer quality of care, including incidents of abuse, neglect, exploitation, consumer/family complaints, and peer review/death investigations across I/DD, ABH, and CFS programs Ensure timely and accurate documentation of investigations using QCOMS and EIM systems, in alignment with internal KPIs and external compliance standards (ODP and OMHSAS) Collaborate with Operations, HR, and other departments by coordinating and communicating investigation outcomes via scheduled Findings Calls Maintain consistent, professional communication with Incident Supervisors regarding case progress and investigative activities Apply knowledge of federal/state regulations, payer standards, and internal policies during investigations to ensure regulatory compliance and policy adherence Support cross-functional Quality and Compliance initiatives and uphold Merakey's Integrity Program, including the Code of Conduct and corporate policies Benefits Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support. Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions. DailyPay -- access your pay when you need it! On the Goga well-being platform, featuring self-care tools and resources. Access Care.com for backup childcare, elder care, and household services. Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP). Tuition reimbursement and educational partnerships. Employee discounts and savings programs on entertainment, travel, and lifestyle. Access to Pryor Online Learning for free online personal development classes. Company Overview Merakey is a non-profit organization that provides behavioral and mental retardation education services. It was founded in 1969, and is headquartered in Lafayette Hill, Pennsylvania, USA, with a workforce of 5001-10000 employees. Its website is