**Experienced Customer Service Supervisor – Remote Leadership Opportunity with CVS Health**

At CVS Health, we're on a mission to revolutionize the way healthcare is delivered, making it more personal, convenient, and affordable for everyone. Our purpose is at the heart of everything we do, guiding our commitment to delivering exceptional services that transform lives. As a leader in the healthcare industry, we're not just looking for talented individuals – we're seeking passionate professionals who share our purpose and are dedicated to making a meaningful impact. **About Our Company Culture** At CVS Health, we believe that our employees are the driving force behind our success. That's why we've created a culture that empowers our team members to grow, learn, and thrive. Our Heart At Work Behaviors are the foundation of our company culture, and they're designed to support our purpose and values. These behaviors include: * **Empathy**: We put ourselves in our customers' shoes and strive to understand their needs. * **Integrity**: We act with honesty, transparency, and accountability in everything we do. * **Respect**: We value diversity and inclusivity, and we treat everyone with kindness and respect. * **Collaboration**: We work together as a team to achieve our goals and make a positive impact. * **Innovation**: We're always looking for new and better ways to deliver exceptional services and improve the lives of our customers. **Job Summary** We're seeking an experienced Customer Service Supervisor to join our team in a fully remote leadership role. As a Supervisor, you'll be responsible for overseeing a team of Customer Service employees, ensuring that they're equipped to deliver exceptional service to our customers. You'll be accountable for driving member and provider satisfaction, retention, and growth by efficiently delivering competitive services. **Key Responsibilities** As a Customer Service Supervisor, you'll be responsible for: * Developing, motivating, evaluating, and coaching staff on work procedures, proper call handling, and teamwork to deliver excellent customer service. * Being visible and available to staff to answer questions, monitor calls, and provide ongoing feedback. * Utilizing available incentive programs to reward, recognize, and celebrate team and individual successes. * Assessing individual and team performance on a regular basis and providing candid and timely feedback regarding developmental and training needs. * Monitoring all performance measures, such as daily stats and schedule adherence, and allocating resources to meet volume and performance demands. * Developing and maintaining strong collaborative relationships with constituents and internal business partners to maintain excellent lines of communication and share resources to meet common service center objectives. * Removing barriers to job performance and ensuring regulatory compliance. * Attracting, selecting, and retaining high-caliber, diverse talent able to successfully achieve or exceed business goals. * Building a cohesive team that works well together. * Acting as a liaison between staff and other areas, including management, all segments, provider teams, etc., communicating workflow results, ideas, and solutions. **Essential Qualifications** To be successful in this role, you'll need: * 3-5 years of Call Center experience * 1-3 years of Supervisory experience in a highly transactional organization * 1 year of data analysis experience working in Microsoft Excel, with the ability to create charts and pivot tables from raw data * High-speed internet access (25 Mbps or higher) * A router located in a place where you can set up and work with a direct connection (not Wi-Fi) (ethernet cord directly from computer to router) **Preferred Qualifications** While not required, we're looking for candidates with: * Advanced computer skills, including MS Excel, Word, PowerPoint, OneNote, and QuickBase * Project Management experience * LEAN Six Sigma methodology and experience * Education: HS Diploma **Compensation and Benefits** We offer a competitive compensation package, including: * A base hourly rate or base annual full-time salary within the range of $40,600.00 to $75,000.00 * A CVS Health bonus, commission, or short-term incentive program * A full range of medical, dental, and vision benefits * Eligibility for the Company's 401(k) retirement savings plan and an Employee Stock Purchase Plan * A fully-paid term life insurance plan to eligible employees * Short-term and long-term disability benefits * Numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners * Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year **Why Join Our Team?** At CVS Health, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe that our employees are the driving force behind our success, and we're dedicated to providing them with the resources and opportunities they need to grow and thrive. If you're passionate about delivering exceptional customer service and making a meaningful impact, we invite you to join our team as a Customer Service Supervisor. **How to Apply** If you're ready to take your career to the next level and join a company that's dedicated to making a difference, please submit your application today. We can't wait to hear from you! Apply for this job