Experienced Customer Service Specialist – Vehicle Protection Products
At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Service Specialist on our Vehicle Protection Products team, you'll play a vital role in ensuring our customers receive the support they need to navigate their vehicle protection plans. If you're passionate about helping others, thrive in fast-paced environments, and enjoy the challenge of problem-solving, we want to hear from you. Why Join arenaflex? * You'll be part of a high-performing, collaborative, and supportive team that values innovation and customer satisfaction.* Our dynamic work environment offers opportunities for growth and development, with a focus on empowering our employees to succeed. * You'll enjoy a competitive compensation package, including medical benefits, paid time off, and career advancement opportunities. * arenaflex is committed to fostering a culture of inclusivity, diversity, and respect, where everyone feels valued and supported. Responsibilities: As a Customer Service Specialist, you'll be responsible for handling inbound calls and off-phone work items related to Vehicle Protection Products, including: * Addressing customer inquiries about plan details, claim procedures, and coverage * Explaining contract terms and conditions to customers * Relaying claim details and determinations to customers * Navigating multiple systems to resolve customer issues * Adhering to quality assurance metrics, average handle time (AHT), and call volume metrics * Communicating effectively with customers, team members, and management * Working with repair facilities and service providers to resolve claim payment delays and processing issues * Processing claim audits, payments, and payment requests * Handling payment plan updates and manual payment requests Requirements: * High school diploma or equivalent * 1 year of experience in an office, call center, or customer contact environment * Excellent written and verbal communication skills * Strong customer service skills * Ability to work with frequent interruptions and under deadlines * Ability to work collaboratively with others to generate ideas or resolve problems * Ability to present a professional image * Ability to establish courses of action to ensure efficient completion of work * Ability to think creatively and make decisions based on incomplete information * Ability to process time-sensitive data and information from multiple sources * Ability to quickly adapt to change and work independently as well as in a team setting PreferredQualifications: * 2+ years of experience in an office, call center, or customer contact environment * Previous experience as a team leader or trainer in an office, call center, or customer contact environment * 620, 440, or other applicable and relevant licenses or certifications Working Conditions and Physical Requirements:This is a full-time job with a flexible schedule, requiring the ability to work any shift between Monday-Friday 6am-9pm Central Time and Saturday 7am-7pm Central Time.You'll need to have a reasonable degree of schedule availability and flexibility to work varying schedules throughout the year. While working remotely, you'll require internet services with a minimum internet speed of 25 Mbps on the download side and a minimum of 15 Mbps on the upload side. What We Offer: * Competitive compensation and bonuses * Medical benefits that begin on your first day * Paid time off * Career advancement opportunities * A dynamic and supportive work environment * The chance to work with a leading company in the industry : If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.Please through our website, and we'll be in touch to discuss your qualifications further. : Join arenaflex today and become a part of a team that's dedicated to making a difference in the lives of our customers. We look forward to hearing from you!