**Experienced Customer Service Specialist - Remote/Hybrid Opportunity in Janesville, IA**

At arenaflex, we're on a mission to revolutionize the way we serve our customers, and we're looking for passionate and dedicated individuals to join our team as Customer Service Specialists. As a key member of our customer experience team, you'll play a vital role in building strong relationships with our customers, resolving their challenges, and providing exceptional service that exceeds their expectations. **About arenaflex** arenaflex is a leading broad line distributor with operations primarily in North America, Japan, and the United Kingdom. We achieve our purpose, "We Keep the World Working," by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. arenaflex also delivers services and solutions, such as technical support and inventory management, to save customers time and money. **Our Culture** We're a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Our culture is built on the principles of equality, diversity, and inclusion, and we're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. **Job Summary** We're hiring full-time INBOUND phone customer service representatives to join our team in Janesville, IA. As a Customer Service Specialist, you'll be responsible for building customer relationships, resolving customer challenges, and providing exceptional service that exceeds customer expectations. You'll work in a team-based environment, collaborating with sales team members and other customer service representatives to achieve our goals. **Key Responsibilities** * Build customer relationships by responding to a high volume of INBOUND phone calls * Work with customers and sales team members daily in a team-based environment * Use a computer and multiple computer programs with periods of sitting up to 8 hours per day * Resolve customers' challenges by using all resources for account selection, product identification, order placement, and order management * Resolve pricing and invoicing discrepancies, apply credit, and implement return procedures **Essential Qualifications** * High School diploma or equivalent * At least 1 year of customer service experience * Ability to commute to our facility from your home * Secure workspace at home dedicated to job activity * Proficiency in operating and navigating multiple PC-based programs at once * Stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download, and ping less than 80 milliseconds **Preferred Qualifications** * Experience working in a call center or customer service environment * Knowledge of customer service software and systems * Ability to work in a fast-paced environment with multiple priorities * Strong communication and problem-solving skills **Benefits** * Competitive hourly rate of $15.80/hour with three automatic raises in 12 months bringing your pay to $17.00/hour * Comprehensive benefits package, including medical, dental, vision, and life insurance coverage, as well as paid time off and 6 company holidays per year * Access to up to 30% of your paycheck before payday to help with financial emergencies * Up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents * 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no match required * Tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools * Employee discounts and more! **Work Environment** * Enjoy your weekends off! We're hiring for our shift of 8:30 to 5:00 p.m. Central time and Monday through Friday. * Our 8-week onsite training academy will provide you with the knowledge and tools you need to best serve our customers. * After graduation, team members meeting work from home requirements will enjoy a hybrid work environment of three days onsite and two days at home (2 days working at the office and at home are your choice and can change each week based on your preference). * You can earn additional flexibility to work from home up to 5 days a week, and you will be eligible to participate in a bidding process for alternate work shifts. **How to Apply** If you're passionate about delivering exceptional customer service and want to join a dynamic team that's making a difference, apply now! Visit our website to submit your application and join the arenaflex team today. **Equal Employment Opportunity** arenaflex is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We're proud to be an equal opportunity workplace. **Contact Us** If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply Job! Apply for this job