**Experienced Customer Service Specialist - Remote/Hybrid in Janesville, IA**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic environment where no two interactions are the same? If so, we invite you to join blithequark, a leading broad line distributor, as a Customer Service Specialist in our Janesville, IA location. This is an exciting opportunity to work in a hybrid environment, combining the benefits of remote work with the camaraderie of an in-office team. **About blithequark** blithequark is a company that keeps the world working by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. We achieve our purpose by delivering services and solutions, such as technical support and inventory management, to save customers time and money. Our welcoming workplace is where passionate individuals can build a career for themselves while fulfilling our purpose. **Job Summary** As a Customer Service Specialist at blithequark, you will be part of a team reporting to a Supervisor, Customer Experience. Your primary responsibility will be to build customer relationships by responding to a high volume of INBOUND phone calls. You will work with customers and Sales team members daily in a team-based environment, using a computer and multiple computer programs to resolve customers' challenges and provide exceptional service. **Key Responsibilities** - Build customer relationships by responding to a high volume of INBOUND phone calls. - Work with customers and Sales team members daily in a team-based environment. - Use a computer and multiple computer programs with periods of sitting up to 8 hours per day. - Resolve customers' challenges by using all resources for account selection, product identification, order placement, and order management. - Resolve pricing and invoicing discrepancies, apply credit, and implement return procedures. **Shifts, Training & Work Environment** - Enjoy your weekends off! We are hiring for our shift of 8:30 to 5:00 p.m. Central time and Monday through Friday. - Our 8-week onsite training academy will provide you with the knowledge and tools you need to best serve our customers. - You will be provided with equipment - laptop, dual monitors, keyboard, and accessories on your first day. - After graduation (completion of 8-week training), team members meeting work from home requirements will enjoy a hybrid work environment of three days onsite and two days at home (2 days working at the office and at home are your choice and can change each week based on your preference). - You can earn additional flexibility to work from home up to 5 days a week, and you will be eligible to participate in a bidding process for alternate work shifts. **Benefits** - With benefits starting day one, our programs provide choice and flexibility to meet team members' individual needs. - Check out some of the rewards available to you with blithequark: Medical, dental, vision, and life insurance coverage with virtual access to board-certified doctors for urgent care and prescription refill needs 6 free sessions each year with a licensed therapist to support emotional wellbeing Paid time off (PTO) and 6 company holidays per year Access to up to 30% of your paycheck before payday to help with financial emergencies Up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no match required Tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools Employee discounts and more! **Requirements** - High School diploma or equivalent. - At least 1 year of customer service experience. - Ability to commute to our facility from your home. - A secure workspace at home dedicated to job activity. - Proficiency in operating and navigating multiple PC-based programs at once. - Stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download, and ping less than 80 milliseconds. **Why Join blithequark?** - We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. - We are proud to be an equal opportunity workplace. - We offer a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. - We have a hybrid work environment that combines the benefits of remote work with the camaraderie of an in-office team. - We offer a competitive hourly rate of $15.80 per hour with three automatic raises in 12 months bringing your pay to $17.00 per hour. **How to Apply** If you are a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Click the link below to submit your application: Apply Job! Don't miss this chance to join blithequark and start building a career that makes a difference. Apply today! Apply for this job