Experienced Customer Service Representative – Utilities Account Management, 100% Remote/Hybrid Opportunity in St. Louis, Missouri

Welcome to blithequark At blithequark, our vision is to revolutionize the customer experience by connecting the right people with innovative solutions to deliver outstanding results. As a leader in customer experience, we empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional. We are committed to providing exceptional customer service and creating sustainable value for our customers through phone, email, chat, and correspondence. About the Role We are seeking exceptional Customer Service Representatives to join our team, who will deliver excellent customer service and create sustainable value for customers. As a Customer Service Representative, you will handle calls about billing and payments, service requests from customers looking to start up service moving into a new home, and stopping service as they move out. This full-time position offers paid training, health benefits, opportunity for professional growth, and many more employer perks. If you possess a positive personality with a desire to understand concerns, build trust, and show your care for every customer, we encourage you to apply. Key Responsibilities Actively listen to customers to understand their concerns, needs, and build a rapport that will make them feel heard and cared for Provide essential support in navigating the customer's inquiries and explaining it in simple terms to the customer Discover solutions using tools and resources to help meet the customer's needs Empathize and resolve concerns to simplify the customer's experience Navigate through multiple computer applications with speed & accuracy Hybrid Work at Home Requirements To be successful in this role, you will need to meet the following hybrid work at home requirements: High-Speed Internet With At Least 10 Mbps Download Speed & 5 Mbps Upload Speed (No Satellite, Wifi, or Cellular/Wireless Carrier Internet Services) Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for. (blithequark will ship you company equipment to use) Dedicated, Quiet, & Secured Workspace with No Distractions A USB Wired Headset with Noise Canceling Microphone Additional Requirements To be considered for this role, you will need to meet the following additional requirements: 18+ Years & High School diploma or its equivalent Minimum of 1 year of customer service call center experience Self-driven and able to focus on the same task/objective for long periods of time Exceptional customer service, active listening, and verbal and written communication skills High computer proficiency & overall technical knowledge Open availability between 8:00am-5:00pm Monday through Friday Central standard time, Training hours may vary Professional positive attitude & courteous telephone etiquette Customer focused personality and the motivation to achieve goals Must pass background check including credit review and assessments in training Benefits and Perks At blithequark, we offer a range of benefits and perks to our employees, including: Hybrid Work Onsite - 2350 Market St in St. Louis Missouri Pay is $16.50 per hour + performance-based incentives Work in office Monday, Tuesday, Thursday and remote from home Wednesday & Friday Free secure and gated parking Access up to 50% of your pay immediately after your shift Health Insurance (Medical, Dental, Vision) & Other Benefits Pet Insurance Paid, Training Hybrid Work Environment Opportunity for Professional Development Career Growth Opportunities At blithequark, we are committed to the growth and development of our employees. We offer a range of career growth opportunities, including training and development programs, mentorship, and opportunities for advancement. Our goal is to help our employees achieve their career goals and reach their full potential. Work Environment and Company Culture At blithequark, we pride ourselves on our can-do culture, which works together to make the ordinary exceptional. We are committed to providing a positive and supportive work environment, where our employees can thrive and grow. Our company culture is built on the values of exceptional customer service, teamwork, and innovation. How to Apply If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. Equal Opportunity Employer blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA). Conclusion Thank you for considering this exciting opportunity to join the blithequark team as a Customer Service Representative. We look forward to receiving your application and discussing this opportunity further. Don't miss out on this chance to join a dynamic and growing company that is committed to providing exceptional customer service and creating sustainable value for our customers. Apply for this job