**Experienced Customer Service Representative - Utilities Account - 100% Remote/Hybrid Opportunity at blithequark**
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two interactions are ever the same? If so, we invite you to join our team of dedicated professionals at blithequark, a leading provider of outsourced business processing solutions. **About blithequark** blithequark is a subsidiary of Continuum Global Solutions, LLC, a global leader in customer experience solutions. Our vision is to empower employees to reach new heights while delivering outstanding results for our clients. We're a company that values innovation, collaboration, and a can-do attitude. Our team members are the driving force behind our success, and we're committed to providing them with the tools, training, and support they need to excel. **Join Our Team Today!** We're seeking experienced customer service representatives to join our team in a 100% remote/hybrid role. As a customer service representative, you'll be the face of blithequark, delivering exceptional experiences to our clients' customers via phone, email, chat, and correspondence. You'll be responsible for handling a high volume of calls and inquiries, providing solutions to complex problems, and building strong relationships with our clients' customers. **Responsibilities:** * Actively listen to customers to understand their concerns, needs, and build a rapport that will make them feel heard and cared for * Provide essential support in navigating the customer's inquiries and explaining it in simple terms to the customer * Discover solutions using tools and resources to help meet the customer's needs * Empathize and resolve concerns to simplify the customer's experience * Navigate through multiple computer applications with speed and accuracy * Meet or exceed performance metrics and goals * Participate in ongoing training and development to improve skills and knowledge **Requirements:** * 18+ years old and high school diploma or equivalent * Minimum of 1 year of customer service call center experience * Self-driven and able to focus on the same task/objective for long periods of time * Exceptional customer service, active listening, and verbal and written communication skills * High computer proficiency and overall technical knowledge * Open availability between 8:00am-5:00pm Monday through Friday Central standard time * Professional positive attitude and courteous telephone etiquette * Customer-focused personality and the motivation to achieve goals * Must pass background check, including credit review and assessments in training **Hybrid Work At Home Requirements:** * High-speed internet with at least 10 Mbps download speed and 5 Mbps upload speed (no satellite, Wi-Fi, or cellular/wireless carrier internet services) * Must have a hard-wired internet connection via Ethernet cable to modem/router that you own/responsible for * Dedicated, quiet, and secured workspace with no distractions * A USB wired headset with noise-canceling microphone **Benefits & Perks:** * Hybrid work onsite - 2350 Market St in St. Louis, Missouri * Pay is $16.50 per hour + performance-based incentives * Work in office Monday, Tuesday, Thursday, and remote from home Wednesday and Friday * Free secure and gated parking * Access up to 50% of your pay immediately after your shift * Health insurance (medical, dental, vision) and other benefits * Pet insurance * Paid training * Hybrid work environment * Opportunity for professional development **About Continuum Global Solutions, LLC** Continuum Global Solutions partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. Continuum customer care and call center solutions leverage world-class voice, chat, email, and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on Continuum and our services can be found on our website. **Equal Opportunity Employer** Continuum Global Solutions, LLC is an equal opportunity employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. **Apply Today!** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team of dedicated professionals at blithequark. Apply Job! Apply for this job