Insurance Operations Supervisor - Surplus Lines
About the position Responsibilities • Supervise a small, highly skilled team, managing resource planning, monitoring workflows, overseeing day-to-day operational activities, and measuring and reporting on team productivity and individual performance. • Ensure surplus lines tax filings are completed on time and in compliance with individual state requirements. • Lead direct reports to understand if surplus lines placements are compliant prior to binding, accuracy of invoicing, and that appropriate documentation is provided for on-time compliant surplus lines filings. • Collaborate with the Marsh Compliance team to raise issues leading to potential state audits and assist in data collection. • Drive continuous improvement for the department as well as the company. • Attend a robust training program of classroom, side-by-side, and on-the-job training. • Assist in identifying knowledge gaps throughout the US brokerage population and leverage Specialists to train where necessary. • Continuously identify areas for process improvement to increase efficiencies. • Maintain and consistently review staffing needs. • Keep current on pending and actual changes to surplus lines regulations. • Analyze data to determine trends, and present those findings across teams. Requirements • 5+ years of total work experience, with 3+ years in commercial lines insurance. • Minimum 3 years of department/team management experience in an office environment. • Intermediate Microsoft Office proficiency - knowledge of basic Excel formulas, pivot tables, PowerPoint, Word, and Outlook. • Technical reporting capabilities - ability to analyze data from multiple sources, pull out pertinent data, process data in an Excel spreadsheet, and collate findings into a report. • Experience with root cause analysis. • Excellent written and oral communication skills. Nice-to-haves • Bachelor's degree preferred. • Experience working with Surplus Lines, specifically dealing with Surplus Lines taxes. • 5+ years of insurance experience preferred. Benefits • Professional development opportunities. • Supportive leaders. • Vibrant and inclusive culture. • Career opportunities and benefits to enhance well-being. Apply tot his job