**Experienced Customer Service Representative – Transforming Healthcare with Compassion and Excellence**

At blithequark, we're on a mission to revolutionize the way we approach healthcare, and we're looking for talented individuals like you to join our team. As a Customer Service Representative, you'll play a vital role in delivering exceptional experiences to our members and providers, helping us achieve our goal of making healthcare more personal, convenient, and affordable. **About blithequark** blithequark is a leading healthcare organization that's dedicated to putting our heart into every moment of our members' health. Our purpose is simple: to deliver enhanced human-centric healthcare for a rapidly changing world. With a strong commitment to innovation and customer satisfaction, we're constantly striving to improve our services and exceed our members' expectations. **Our Heart At Work Behaviors** At blithequark, we believe that our employees are the driving force behind our success. That's why we've developed our Heart At Work Behaviors, which support our purpose and guide our actions. These behaviors include: * Empowerment: We want everyone who works at blithequark to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions. * Accountability: We take ownership of our actions and decisions, and we're committed to delivering exceptional results. * Collaboration: We believe that teamwork is essential to achieving our goals, and we work together to create a positive and supportive work environment. * Innovation: We're constantly looking for new and better ways to do things, and we encourage our employees to think creatively and challenge the status quo. * Respect: We treat each other with respect and dignity, and we're committed to creating a workplace that's inclusive and welcoming to everyone. **Job Summary** As a Customer Service Representative, you'll be responsible for providing telephone assistance to Aetna Medicaid members and providers. You'll assist with an array of inquiries, including eligibility, provider changes, and requests for ID cards. We're looking for someone who is passionate about delivering exceptional customer service and has a strong commitment to helping others. **Responsibilities** * Answer in-coming member and provider calls and respond to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs, etc. * Requires high-speed internet connectivity with secure service via ethernet cable; use of Wi-Fi is not permitted. * Company provides equipment and training. * Must commute to the office in Linthicum, MD when unable to work from home due to prolonged technical problems. * Ability to communicate effectively with members and providers orally and in written form; ability to meet performance standards, attendance requirements, and call quality goals. * Must be able to work from home and prove to be self-sufficient. **Required Qualifications** * High school diploma or equivalent GED. * Ability to communicate effectively with members and providers orally and in written form. * Ability to meet performance standards, attendance requirements, and call quality goals. * Must be able to work from home and prove to be self-sufficient. **Preferred Qualifications** * Experience with working remotely in a call center setting. * Experienced with Medicaid and Medicare. **Work Environment and Culture** At blithequark, we're committed to creating a positive and supportive work environment that's inclusive and welcoming to everyone. Our office in Linthicum, MD is a hub of activity, with a team of talented professionals who are passionate about delivering exceptional customer service. We offer a range of benefits and perks, including: * A competitive salary range of $17.00 - $31.30. * A comprehensive benefits package, including medical, dental, and vision benefits. * Eligibility for the Company's 401(k) retirement savings plan and Employee Stock Purchase Plan. * A fully-paid term life insurance plan and short-term and long-term disability benefits. * Numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. * Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. **How to Apply** If you're passionate about delivering exceptional customer service and have a strong commitment to helping others, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about the application process and to submit your application. **Application Deadline** We anticipate the application window for this opening will close on: 12/20/2024. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. Apply Job! Apply for this job