Experienced Customer Service Representative - Sales: Redefine Customer Experience with AT&T as a Premier Service Consultant
Join the Team that's Redefining Customer Service
At AT&T, we're not just a telecommunications company; we're a global leader in communications and technology, shaping the way people connect with each other and the world around them. As a Customer Service Representative - Sales, you'll be at the forefront of our mission, creating meaningful connections with customers and introducing them to the latest technology, services, and offers that matter most. If you're passionate about delivering exceptional customer experiences and have a knack for sales, this is your opportunity to shine.
About the Role
This is a full-time remote position, allowing you to work from the comfort of your home. As a Premier Service Consultant, you'll specialize in customer retention, playing a critical role in sustaining customer relationships and preventing churn. Your expertise will be crucial in addressing customer needs, resolving issues, and reintroducing the value and benefits of AT&T's products and services. You'll be the last line of defense in preventing cancellations and downgrades, using solution-based retention strategies to save opportunities and right-fit customers with our latest offerings.
Key Responsibilities
Instill confidence and loyalty in customers by using problem-solving skills to deescalate issues and reverse cancellation requests into save opportunities.
Work in a fast-paced environment, handling a high volume of calls, chats, emails, and other customer interactions.
Utilize multiple tools and systems to resolve service, billing, and payment inquiries, as well as maintain customer records.
Simplify the explanation of customer bills, rate plans, and features of AT&T's products and services.
Perform basic troubleshooting and engage Tier 3 support to resolve customer-impacting issues across multiple networks.
Work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls.
May be cross-trained to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support.
What You'll Gain
As a Premier Service Consultant at AT&T, you'll enjoy a competitive salary ranging from $16.40 to $22.42 per hour, plus up to $36,000 in commissions yearly if all sales goals are met. But that's not all; you'll also have access to a comprehensive benefits package, including:
Medical, Dental, and Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Adoption Reimbursement
Disability Benefits (short-term and long-term)
Life and Accidental Death Insurance
Supplemental benefit programs
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts on AT&T mobility plans, accessories, internet, and phone services
Essential Qualifications
To succeed in this role, you'll need:
Call center or customer service experience
Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours, with occasional overtime
A dedicated workspace that meets AT&T's Work from Home (WFH) standards, including verified internet service and a secure, reliable, and dedicated high-speed connection
Preferred Qualifications
While not required, having experience in sales, customer retention, or technical support will give you a competitive edge. Additionally, being proficient in using multiple tools and systems to resolve customer inquiries will be beneficial.
Skills and Competencies
To excel as a Premier Service Consultant, you'll need:
Excellent problem-solving and communication skills
Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously
Strong analytical and critical thinking skills
Customer-centric approach with a passion for delivering exceptional customer experiences
Ability to adapt to changing priorities and processes
Career Growth Opportunities
At AT&T, we're committed to helping you grow your career. As a Premier Service Consultant, you'll have opportunities to develop your skills in sales, customer service, and technical support. You'll also have access to training on the latest technology, devices, and our entire lineup of products, services, and promotions. With career possibilities being limitless, you'll be able to round out your experience and take your career to the next level.
Work Environment and Company Culture
As a remote worker, you'll enjoy the flexibility of working from home while being part of a dynamic team that's passionate about delivering exceptional customer experiences. At AT&T, we pride ourselves on our inclusive and diverse culture, where everyone is valued and respected. You'll be part of a team that's committed to making a positive impact on our customers and the communities we serve.
Compensation and Benefits
We're committed to offering a competitive compensation package that reflects your skills, experience, and performance. In addition to your salary and commissions, you'll enjoy a comprehensive benefits package that includes medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, and more.
Join Our Team
If you're ready to take the lead as the voice of AT&T and make a significant impact on our customers, we want to hear from you! Apply now and take the first step towards a rewarding new role that's full of opportunities for growth and development.
AT&T is an equal employment opportunity employer, committed to providing a workplace that's inclusive and respectful of all employees.
Seize this opportunity to redefine customer service and join our team of passionate professionals who are shaping the future of communications and technology.
Apply Now
At AT&T, we're not just a telecommunications company; we're a global leader in communications and technology, shaping the way people connect with each other and the world around them. As a Customer Service Representative - Sales, you'll be at the forefront of our mission, creating meaningful connections with customers and introducing them to the latest technology, services, and offers that matter most. If you're passionate about delivering exceptional customer experiences and have a knack for sales, this is your opportunity to shine.
About the Role
This is a full-time remote position, allowing you to work from the comfort of your home. As a Premier Service Consultant, you'll specialize in customer retention, playing a critical role in sustaining customer relationships and preventing churn. Your expertise will be crucial in addressing customer needs, resolving issues, and reintroducing the value and benefits of AT&T's products and services. You'll be the last line of defense in preventing cancellations and downgrades, using solution-based retention strategies to save opportunities and right-fit customers with our latest offerings.
Key Responsibilities
Instill confidence and loyalty in customers by using problem-solving skills to deescalate issues and reverse cancellation requests into save opportunities.
Work in a fast-paced environment, handling a high volume of calls, chats, emails, and other customer interactions.
Utilize multiple tools and systems to resolve service, billing, and payment inquiries, as well as maintain customer records.
Simplify the explanation of customer bills, rate plans, and features of AT&T's products and services.
Perform basic troubleshooting and engage Tier 3 support to resolve customer-impacting issues across multiple networks.
Work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls.
May be cross-trained to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support.
What You'll Gain
As a Premier Service Consultant at AT&T, you'll enjoy a competitive salary ranging from $16.40 to $22.42 per hour, plus up to $36,000 in commissions yearly if all sales goals are met. But that's not all; you'll also have access to a comprehensive benefits package, including:
Medical, Dental, and Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Adoption Reimbursement
Disability Benefits (short-term and long-term)
Life and Accidental Death Insurance
Supplemental benefit programs
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts on AT&T mobility plans, accessories, internet, and phone services
Essential Qualifications
To succeed in this role, you'll need:
Call center or customer service experience
Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours, with occasional overtime
A dedicated workspace that meets AT&T's Work from Home (WFH) standards, including verified internet service and a secure, reliable, and dedicated high-speed connection
Preferred Qualifications
While not required, having experience in sales, customer retention, or technical support will give you a competitive edge. Additionally, being proficient in using multiple tools and systems to resolve customer inquiries will be beneficial.
Skills and Competencies
To excel as a Premier Service Consultant, you'll need:
Excellent problem-solving and communication skills
Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously
Strong analytical and critical thinking skills
Customer-centric approach with a passion for delivering exceptional customer experiences
Ability to adapt to changing priorities and processes
Career Growth Opportunities
At AT&T, we're committed to helping you grow your career. As a Premier Service Consultant, you'll have opportunities to develop your skills in sales, customer service, and technical support. You'll also have access to training on the latest technology, devices, and our entire lineup of products, services, and promotions. With career possibilities being limitless, you'll be able to round out your experience and take your career to the next level.
Work Environment and Company Culture
As a remote worker, you'll enjoy the flexibility of working from home while being part of a dynamic team that's passionate about delivering exceptional customer experiences. At AT&T, we pride ourselves on our inclusive and diverse culture, where everyone is valued and respected. You'll be part of a team that's committed to making a positive impact on our customers and the communities we serve.
Compensation and Benefits
We're committed to offering a competitive compensation package that reflects your skills, experience, and performance. In addition to your salary and commissions, you'll enjoy a comprehensive benefits package that includes medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, and more.
Join Our Team
If you're ready to take the lead as the voice of AT&T and make a significant impact on our customers, we want to hear from you! Apply now and take the first step towards a rewarding new role that's full of opportunities for growth and development.
AT&T is an equal employment opportunity employer, committed to providing a workplace that's inclusive and respectful of all employees.
Seize this opportunity to redefine customer service and join our team of passionate professionals who are shaping the future of communications and technology.
Apply Now