**Experienced Customer Service Representative - Sales Operations**
At arenaflex, we're passionate about delivering exceptional customer experiences that drive business growth and success. As a key member of our Sales Operations team, you'll play a vital role in supporting our Direct Mail and Print sales goals through superior customer service and collaboration with our fulfillment partners. If you're a motivated and detail-oriented individual with a passion for delivering high-quality results, we want to hear from you.
**About arenaflex**
arenaflex is a leading media company that's home to the USA TODAY NETWORK. We're committed to delivering innovative solutions that help our clients achieve their marketing goals. Our team is dedicated to providing exceptional customer service, and we're looking for talented individuals like you to join our ranks.
**Job Summary**
As an Experienced Customer Service Representative - Sales Operations, you'll be responsible for supporting our Direct Mail and Print sales goals through superior customer service and collaboration with our fulfillment partners. You'll work closely with our sales team to gather critical information, generate accurate estimates, and prepare print orders for our vendors. If you're a motivated and detail-oriented individual with a passion for delivering high-quality results, we want to hear from you.
**Responsibilities**
* Gather critical information necessary to understand the needs of our clients and provide exceptional customer service
* Use web-based systems to generate accurate and timely Mail and Print estimates for the sales department
* Acquire pricing from outside vendors for custom print jobs and prepare accurate cost estimates for our sales team
* Review, pre-flight, and send artwork to appropriate vendors to ensure high-quality materials are delivered on time and on budget
* Create detailed and accurate print orders to send out to print partners, ensuring timely and efficient production
* Attend and participate in weekly production meetings to review job status and changes that have occurred or are pending
* Assist in maintaining an up-to-date print report to follow through completion of jobs
* Act as a backup to our Print Coordinator and LocaliQDirect Sr. Designers, providing support and ensuring seamless operations
**Requirements**
* At least two years' experience working in customer service, with experience in the media industry preferred
* Minimum 1 year professional experience in graphic design, with a working understanding of visual design principles, color theory, and typography
* Experience with Adobe Creative Suite, InDesign, Illustrator, Photoshop, and Acrobat
* Excel proficiency, with knowledge of advanced functions and ability to sort and analyze data
* Experience working with a team of remote workers, with effective communication and collaboration skills
* Proven experience producing accurate results under deadline pressure, with a strong attention to detail
* Effective communicator, able to get along with diverse personalities and work in a fast-paced environment
* Direct work experience using computer systems such as CRMs, as well as tools like Word and Excel
* Comfortable using communication tools such as email and video meeting tools like Teams or Zoom
* Excels in a fast-paced environment and understands the importance of flexibility, with a willingness to adapt to changing priorities
**Essential Skills and Competencies**
* Excellent customer service skills, with a focus on delivering high-quality results
* Strong communication and collaboration skills, with the ability to work effectively with remote teams
* Proficiency in Adobe Creative Suite, with a working understanding of visual design principles, color theory, and typography
* Excel proficiency, with knowledge of advanced functions and ability to sort and analyze data
* Experience working with a team of remote workers, with effective communication and collaboration skills
* Proven experience producing accurate results under deadline pressure, with a strong attention to detail
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a member of our Sales Operations team, you'll have access to:
* Ongoing training and development opportunities, including workshops, webinars, and online courses
* Mentorship and coaching from experienced team members
* Opportunities for career advancement and professional growth
* A dynamic and supportive work environment that encourages collaboration and innovation
**Work Environment and Company Culture**
arenaflex is a dynamic and supportive work environment that encourages collaboration and innovation. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a workplace that's inclusive, diverse, and fun. As a member of our Sales Operations team, you'll have access to:
* A flexible and remote-friendly work environment, with opportunities to work from home or in our office
* A dynamic and supportive team that's passionate about delivering exceptional customer experiences
* Ongoing training and development opportunities, including workshops, webinars, and online courses
* A comprehensive benefits package, including health insurance, retirement savings, and paid time off
**Compensation and Benefits**
arenaflex offers a competitive compensation package, including:
* An annualized base salary ranging from $12.55 to $22.00 per hour
* Variable compensation, based on performance and individual contributions
* A comprehensive benefits package, including health insurance, retirement savings, and paid time off
* Opportunities for career advancement and professional growth
**How to Apply**
If you're a motivated and detail-oriented individual with a passion for delivering high-quality results, we want to hear from you. To apply, please submit a single document file that includes:
* Your resume, one to two pages
* A cover letter introducing yourself to us
* Any supportive documents, such as testimonials, recommendations, certifications, etc.
We can't wait to learn more about you and how you fit this role. Apply today and join our team at arenaflex!
**About arenaflex**
arenaflex is a leading media company that's home to the USA TODAY NETWORK. We're committed to delivering innovative solutions that help our clients achieve their marketing goals. Our team is dedicated to providing exceptional customer service, and we're looking for talented individuals like you to join our ranks.
**Job Summary**
As an Experienced Customer Service Representative - Sales Operations, you'll be responsible for supporting our Direct Mail and Print sales goals through superior customer service and collaboration with our fulfillment partners. You'll work closely with our sales team to gather critical information, generate accurate estimates, and prepare print orders for our vendors. If you're a motivated and detail-oriented individual with a passion for delivering high-quality results, we want to hear from you.
**Responsibilities**
* Gather critical information necessary to understand the needs of our clients and provide exceptional customer service
* Use web-based systems to generate accurate and timely Mail and Print estimates for the sales department
* Acquire pricing from outside vendors for custom print jobs and prepare accurate cost estimates for our sales team
* Review, pre-flight, and send artwork to appropriate vendors to ensure high-quality materials are delivered on time and on budget
* Create detailed and accurate print orders to send out to print partners, ensuring timely and efficient production
* Attend and participate in weekly production meetings to review job status and changes that have occurred or are pending
* Assist in maintaining an up-to-date print report to follow through completion of jobs
* Act as a backup to our Print Coordinator and LocaliQDirect Sr. Designers, providing support and ensuring seamless operations
**Requirements**
* At least two years' experience working in customer service, with experience in the media industry preferred
* Minimum 1 year professional experience in graphic design, with a working understanding of visual design principles, color theory, and typography
* Experience with Adobe Creative Suite, InDesign, Illustrator, Photoshop, and Acrobat
* Excel proficiency, with knowledge of advanced functions and ability to sort and analyze data
* Experience working with a team of remote workers, with effective communication and collaboration skills
* Proven experience producing accurate results under deadline pressure, with a strong attention to detail
* Effective communicator, able to get along with diverse personalities and work in a fast-paced environment
* Direct work experience using computer systems such as CRMs, as well as tools like Word and Excel
* Comfortable using communication tools such as email and video meeting tools like Teams or Zoom
* Excels in a fast-paced environment and understands the importance of flexibility, with a willingness to adapt to changing priorities
**Essential Skills and Competencies**
* Excellent customer service skills, with a focus on delivering high-quality results
* Strong communication and collaboration skills, with the ability to work effectively with remote teams
* Proficiency in Adobe Creative Suite, with a working understanding of visual design principles, color theory, and typography
* Excel proficiency, with knowledge of advanced functions and ability to sort and analyze data
* Experience working with a team of remote workers, with effective communication and collaboration skills
* Proven experience producing accurate results under deadline pressure, with a strong attention to detail
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a member of our Sales Operations team, you'll have access to:
* Ongoing training and development opportunities, including workshops, webinars, and online courses
* Mentorship and coaching from experienced team members
* Opportunities for career advancement and professional growth
* A dynamic and supportive work environment that encourages collaboration and innovation
**Work Environment and Company Culture**
arenaflex is a dynamic and supportive work environment that encourages collaboration and innovation. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a workplace that's inclusive, diverse, and fun. As a member of our Sales Operations team, you'll have access to:
* A flexible and remote-friendly work environment, with opportunities to work from home or in our office
* A dynamic and supportive team that's passionate about delivering exceptional customer experiences
* Ongoing training and development opportunities, including workshops, webinars, and online courses
* A comprehensive benefits package, including health insurance, retirement savings, and paid time off
**Compensation and Benefits**
arenaflex offers a competitive compensation package, including:
* An annualized base salary ranging from $12.55 to $22.00 per hour
* Variable compensation, based on performance and individual contributions
* A comprehensive benefits package, including health insurance, retirement savings, and paid time off
* Opportunities for career advancement and professional growth
**How to Apply**
If you're a motivated and detail-oriented individual with a passion for delivering high-quality results, we want to hear from you. To apply, please submit a single document file that includes:
* Your resume, one to two pages
* A cover letter introducing yourself to us
* Any supportive documents, such as testimonials, recommendations, certifications, etc.
We can't wait to learn more about you and how you fit this role. Apply today and join our team at arenaflex!