Experienced Customer Service Representative – Remote Per Diem Opportunity for Delivering Exceptional Customer Experiences and Driving Business Success at blithequark

Introduction to blithequark and the Industry At blithequark, we are dedicated to providing top-notch customer service experiences that exceed our customers' expectations. As a leader in the industry, we strive to create a culture of excellence, quality, and stewardship. Our team is passionate about delivering exceptional service, and we are seeking a highly skilled and motivated Customer Service Associate to join our team on a per diem remote basis. If you reside in the state of Florida and are looking for a challenging and rewarding opportunity to work from home, we encourage you to apply for this exciting role. Job Summary As a Customer Service Associate at blithequark, you will be responsible for acting as a liaison in our Call Center, responding to customer inquiries, and providing accurate and professional service to our customers. Your success will be based on your sincere desire to serve, effective communication skills, ability to use resources, manage time, and solve problems in a professional manner. You will be working in a team environment to meet common goals and contribute to the achievement of departmental performance indicators. Key Responsibilities Properly identify and elevate concerns that affect customers or blithequark's ability to serve them Provide accurate and professional service to customers, adhering to department policies and procedures Attend and participate in staff training sessions, surveys, and department meetings to continuously improve knowledge and skills Maintain confidentiality at all times, following departmental and organizational confidentiality guidelines Contribute towards meeting departmental performance goals, including average speed of answer, service level, and abandonment rate Respond to customer inquiries by researching, understanding, and documenting plan information related to covered benefits, eligibility, enrollment, and claims payments Assist customers in a caring and knowledgeable manner, representing blithequark as a skilled healthcare professional Handle incoming sales inquiries from prospective customers and refer to a licensed sales agent for closure Provide assistance with customer service walk-in members in a timely and efficient manner Essential Qualifications To be successful in this role, you will need to possess the following qualifications: A High School diploma, G.E.D., or equivalent experience; some college preferred One year of related work experience in a call center or customer service environment interacting with customers Ability to work the designated shift and overtime as needed Ability to talk and type at the same time and communicate effectively while multitasking Ability to navigate through multiple screens and computer applications while reviewing benefit information Intermediate to Advanced computer skills, including Microsoft Applications Bi-lingual candidates must be able to speak, read, write, and comprehend in Spanish and English Certification required by passing the Bi-lingual/Medical Interpretation test, provided by ATLA at blithequark Preferred Qualifications While not required, the following qualifications are preferred: Previous experience working in a healthcare or insurance environment Knowledge of customer care processes and techniques Experience working in a fast-paced and often stressful environment Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: Excellent verbal, interpersonal, and written communication skills Superior customer service telephone skills, including active listening and questioning skills Basic math, analytical, and problem-solving skills Ability to think critically to define issues, identify risks, and propose outcomes Maintaining a high level of motivation, initiative, and accountability Organization, prioritization, and time management skills Ability to interact professionally and work effectively as a team with all levels of employees and management Handling multiple tasks, often within limited time frames Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Service Associate, you will have access to ongoing training and development opportunities to enhance your skills and knowledge. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service. Work Environment and Company Culture blithequark is a dynamic and fast-paced organization that values innovation, quality, and stewardship. Our company culture is built on a foundation of respect, integrity, and teamwork. We believe in creating a work environment that is supportive, inclusive, and empowering, where employees can thrive and grow. As a remote employee, you will be part of a virtual team that is connected through technology and shared goals. Compensation, Perks, and Benefits blithequark offers a competitive compensation package, including a hourly rate, overtime pay, and benefits. As a per diem remote employee, you will have the flexibility to work from home and enjoy a better work-life balance. You will also have access to a range of perks and benefits, including training and development opportunities, employee recognition programs, and a comprehensive benefits package. Conclusion If you are a motivated and customer-focused individual who is looking for a challenging and rewarding opportunity to work from home, we encourage you to apply for this exciting role at blithequark. As a Customer Service Associate, you will be part of a talented team that is dedicated to delivering exceptional customer service experiences. You will have the opportunity to grow and develop your skills, work with a dynamic team, and enjoy a competitive compensation package. Don't miss out on this opportunity to join a leading organization and take your career to the next level. Apply now to become a part of the blithequark team! Apply for this job