Experienced Customer Service Representative – Remote Opportunity in Pacific Standard Time Zone for Compassionate and Results-Driven Professionals
Welcome to arenaflex
arenaflex is a global organization dedicated to delivering care, aided by technology, to help millions of people live healthier lives. Our team's work directly improves health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. At arenaflex, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. We invite you to join us in making an impact on the communities we serve as we advance health equity on a global scale.
Job Overview
As a Customer Service Representative at arenaflex, you will compassionately deliver an exceptional experience to between 50 to 70 callers per day, always remembering that there is a real person on the other end of the phone who is looking for help, guidance, and support. You will also provide support to your team members by serving as a resource or subject matter expert. This position is full-time, Monday - Friday, and requires flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:30AM – 5:00PM PST. Occasional overtime may be necessary, given the business need.
Primary Responsibilities
Answer a high volume of calls from patients or their representatives, regarding patient bill balances, payment plans, credit card payments, patient pricing, re-billing insurance companies, and general customer concerns
Process adjustments, refunds, transfer bills, mail returns, and perform manual sales
Evaluate and respond to all aspects of written billing inquiries, including but not limited to: billing insurances, and updating invoices
Research, troubleshoot, and resolve complex billing issues and customer complaints, taking all steps to resolve and ensure full resolution
Maintain tracking log of all escalated patient correspondence, providing status updates to leadership as needed
Ability to perform all aspects of billing customer service as needed
May be a certified Medical Coder and/or involved in medical coding
Thorough navigation of both Quest Billing System and the web
Maintain all Compliance and HIPAA regulations at all times
Requirements and Qualifications
To be successful in this role, you will need to meet the following requirements:
Essential Qualifications
High School Diploma/GED
Must be 18 years of age or older
1+ years of customer service experience OR experience in a medical office, healthcare call-center, or office setting analyzing and solving customer problems
Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
Ability to work full-time, Monday - Friday, with flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:30AM – 5:00PM PST
Preferred Qualifications
Prior healthcare experience
Bilingual English/Spanish – must be fluent in Spanish, including medical terminology
Knowledge of billing/finance and eligibility processes, practices, and concepts
Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon
Telecommuting Requirements
To work remotely with arenaflex, you will need to:
Reside within the Pacific Time Zone
Have the ability to keep all company-sensitive documents secure (if applicable)
Establish a dedicated work area that is separated from other living areas and provides information privacy
Have a location that can receive an arenaflex-approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills
To excel in this role, you will need to demonstrate the following soft skills:
Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner
Proficient conflict management skills, including the ability to resolve stressful situations
All employees working remotely will be required to adhere to arenaflex's Telecommuter Policy
Compensation and Benefits
arenaflex offers a competitive compensation package, including a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements). The hourly range for this role is $16.00 to $28.27 per hour, based on several factors, including local labor markets, education, work experience, certifications, etc.
Career Growth and Development
At arenaflex, we are committed to helping our employees grow and develop in their careers. You will have access to training and development programs, as well as opportunities to advance within the company. We believe in promoting from within and providing our employees with the tools and resources they need to succeed.
Work Environment and Company Culture
arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment that values and respects all employees.
Conclusion
If you are a compassionate and results-driven professional looking for a challenging and rewarding role, we encourage you to apply for this Customer Service Representative position at arenaflex. With our comprehensive training program, competitive compensation package, and opportunities for career growth and development, you will have the tools and resources you need to succeed. Join our team and make a difference in the lives of our customers and communities.
Apply Now
arenaflex is a global organization dedicated to delivering care, aided by technology, to help millions of people live healthier lives. Our team's work directly improves health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. At arenaflex, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. We invite you to join us in making an impact on the communities we serve as we advance health equity on a global scale.
Job Overview
As a Customer Service Representative at arenaflex, you will compassionately deliver an exceptional experience to between 50 to 70 callers per day, always remembering that there is a real person on the other end of the phone who is looking for help, guidance, and support. You will also provide support to your team members by serving as a resource or subject matter expert. This position is full-time, Monday - Friday, and requires flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:30AM – 5:00PM PST. Occasional overtime may be necessary, given the business need.
Primary Responsibilities
Answer a high volume of calls from patients or their representatives, regarding patient bill balances, payment plans, credit card payments, patient pricing, re-billing insurance companies, and general customer concerns
Process adjustments, refunds, transfer bills, mail returns, and perform manual sales
Evaluate and respond to all aspects of written billing inquiries, including but not limited to: billing insurances, and updating invoices
Research, troubleshoot, and resolve complex billing issues and customer complaints, taking all steps to resolve and ensure full resolution
Maintain tracking log of all escalated patient correspondence, providing status updates to leadership as needed
Ability to perform all aspects of billing customer service as needed
May be a certified Medical Coder and/or involved in medical coding
Thorough navigation of both Quest Billing System and the web
Maintain all Compliance and HIPAA regulations at all times
Requirements and Qualifications
To be successful in this role, you will need to meet the following requirements:
Essential Qualifications
High School Diploma/GED
Must be 18 years of age or older
1+ years of customer service experience OR experience in a medical office, healthcare call-center, or office setting analyzing and solving customer problems
Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
Ability to work full-time, Monday - Friday, with flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:30AM – 5:00PM PST
Preferred Qualifications
Prior healthcare experience
Bilingual English/Spanish – must be fluent in Spanish, including medical terminology
Knowledge of billing/finance and eligibility processes, practices, and concepts
Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon
Telecommuting Requirements
To work remotely with arenaflex, you will need to:
Reside within the Pacific Time Zone
Have the ability to keep all company-sensitive documents secure (if applicable)
Establish a dedicated work area that is separated from other living areas and provides information privacy
Have a location that can receive an arenaflex-approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills
To excel in this role, you will need to demonstrate the following soft skills:
Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner
Proficient conflict management skills, including the ability to resolve stressful situations
All employees working remotely will be required to adhere to arenaflex's Telecommuter Policy
Compensation and Benefits
arenaflex offers a competitive compensation package, including a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements). The hourly range for this role is $16.00 to $28.27 per hour, based on several factors, including local labor markets, education, work experience, certifications, etc.
Career Growth and Development
At arenaflex, we are committed to helping our employees grow and develop in their careers. You will have access to training and development programs, as well as opportunities to advance within the company. We believe in promoting from within and providing our employees with the tools and resources they need to succeed.
Work Environment and Company Culture
arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment that values and respects all employees.
Conclusion
If you are a compassionate and results-driven professional looking for a challenging and rewarding role, we encourage you to apply for this Customer Service Representative position at arenaflex. With our comprehensive training program, competitive compensation package, and opportunities for career growth and development, you will have the tools and resources you need to succeed. Join our team and make a difference in the lives of our customers and communities.
Apply Now