Experienced Customer Service Representative – Remote Opportunity in Global Healthcare Industry

At arenaflex, we're passionate about connecting talented individuals with exciting career opportunities that align with their passions and goals. As a leading staffing agency, we're dedicated to providing a seamless experience for job seekers and employers alike. If you're looking for a challenging and rewarding role in customer service, we invite you to explore this exceptional opportunity as a Customer Service Representative in the global healthcare industry. About arenaflex arenaflex is a renowned staffing agency that specializes in connecting top talent with leading companies across various industries.Our team of expert recruiters is committed to understanding the unique needs of both job seekers and employers, ensuring a perfect match for every opportunity. With a focus on temporary and non-traditional workstyles, we believe in providing flexibility and growth opportunities that enable a better way to work and live. Why Join arenaflex? At arenaflex, we're passionate about creating a diverse and inclusive work environment that values the contributions of every individual. We're committed to building a team that reflects the communities we serve, and we welcome applications from candidates with diverse backgrounds, perspectives, and abilities.Our dedication to equal employment opportunity and affirmative action ensures that everyone has an equal chance to succeed. Job Summary We're seeking an experienced Customer Service Representative to in a remote opportunity with a Fortune 500 company in the global healthcare industry. As a Customer Service Representative, you'll be responsible for handling incoming issues, resolving customer complaints, and providing exceptional service to our clients. This is a temp-to-hire position with opportunities for growth and development.Key Responsibilities: * Handle all incoming issues and resolve them using smart customer-focused decision-making skills. * Act as a liaison between the warehouse, office, and customer, researching, resolving, and tracking customer issues regarding service failure, product returns, incorrect shipments, etc. * Follow up on all outstanding tasks to ensure completion and provide updates to customers as needed. * Anticipate and mitigate any issues before they can negatively impact the customer experience.* Assist hospitals with product conversions and special reporting needs. * Respond quickly and professionally to customer telephone questions and concerns. Requirements: * Excellent communication skills and the ability to practice proper phone and email etiquette. * Previous customer service experience and comfortable with sitting in front of a computer for the majority of your shift. * Working knowledge of bolthires Office and comfortable training in Salesforce. * Basic skills with a moderate level of proficiency and the ability to consult with senior peers on non-complex projects.* High School Diploma or GED. PreferredQualifications: * Experience in the healthcare industry or a related field. * Familiarity with CRM software and customer service tools. * Strong problem-solving and analytical skills. * Ability to work in a fast-paced environment and prioritize tasks effectively. What We Offer: * Competitive pay rate of $20.00 per hour. * Weekly pay. * Full benefits package offered upon permanent hire. * Opportunities for growth and development in a dynamic and supportive environment.* A chance to work with a leading company in the global healthcare industry. Work Environment and Company Culture: As a remote Customer Service Representative, you'll have the flexibility to work from the comfort of your own home. Our company culture values diversity, inclusivity, and teamwork, and we're committed to creating a positive and supportive work environment for all employees. : If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity.Please through our website, and our team will be in touch to discuss your qualifications further. Equal Employment Opportunity: arenaflex is an equal employment opportunity and affirmative action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. Requests for accommodation related to our application process can be directed to arenaflex's Human Resource Knowledge Center.and take the first step towards an exciting career opportunity with arenaflex!