**Experienced Customer Service Representative – Remote in New York**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic, global environment where you can grow your skills and career? Look no further than blithequark, a leading customer experience technology and services company, as we seek an experienced Customer Service Representative to join our remote team in New York. At blithequark, we're committed to making customers happy, and we're looking for talented individuals like you to help us achieve this goal. As a Customer Service Representative, you'll be the face of our company, providing top-notch support to our clients' customers through various communication channels. If you're a team player with excellent communication skills, a positive attitude, and a passion for helping others, we want to hear from you! **About blithequark** blithequark is a global company that's been making customers happy for over 40 years. We're a leading provider of customer experience technology and services, working with many of the world's most iconic and disruptive brands. Our mission is to design, implement, and deliver transformative customer experiences that drive business outcomes. We're proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce that reflects the communities we serve. **What You'll Be Doing** As a Customer Service Representative, you'll be responsible for providing exceptional customer service through various communication channels, including phone, email, chat, and social media. You'll be the first point of contact for customers, answering their questions, resolving their issues, and providing solutions to their problems. You'll also be responsible for: * Answering incoming communications from customers in a timely and professional manner * Conducting research to provide accurate and helpful responses to customer inquiries * Resolving customer complaints and issues in a fair and efficient manner * Collaborating with internal teams to resolve complex customer issues * Providing feedback and suggestions for improving customer service processes and procedures **What You Bring to the Role** To be successful in this role, you'll need: * At least 1 year of customer service experience in a call center or similar environment * High school diploma or equivalent * Excellent communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * High-speed internet connection (>25mbps) * Computer experience and proficiency in Microsoft Office **What You Can Expect** As a Customer Service Representative at blithequark, you can expect: * A supportive and inclusive work environment that encourages growth and development * Opportunities for career advancement and professional development * A competitive base wage starting at $18.92, plus performance bonus opportunities * A comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off * A global team of curious lifelong learners guided by our company values * A healthy work-life balance, with flexible scheduling and remote work options * Opportunities to participate in community outreach and volunteer programs * Access to 1000s of free courses to support your career growth and development **A Bit More About Your Role** At blithequark, we're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching and engagement, to on-the-job support and feedback, we'll be with you every step of the way. Our TTEC community is here for you as one dynamic, global family, where you can grow, learn, and thrive. **About the Company Culture** At blithequark, we're proud of our company culture, which is built on a set of customer-focused values that guide our relationships with clients, their customers, and each other. We're committed to building a diverse and inclusive workforce that reflects the communities we serve, and we strive to create a work environment that's inclusive, supportive, and empowering. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Please apply through our website at [insert link]. We can't wait to hear from you and learn more about your qualifications and experience. **Equal Opportunity Employer** blithequark is an equal opportunity employer, committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from all qualified candidates, and we're proud to be a disability-friendly and LGBTQ+ inclusive employer. **Job Type** Full-time **Location** Remote in New York **Benefits** * Retirement/Pension Plans * Paid Holidays * Maternity/Paternity Paid Leave * Long Term Disability * Flexible Spending Accounts * Professional Development * Prescription Drug Coverage * Employee Referral Program * Flexible Schedules * Game Rooms * Work From Home * Paid sick days * Merchandise Discounts * Vacation/paid time off * Life Insurance * Medical, Dental, and Vision * Parking * On-Site Cafeteria * Tuition Reimbursement * Performance bonus * Employee Events * 401(k) **About the Company** blithequark is a leading global customer experience technology and services company, focused on the design, implementation, and delivery of transformative customer experiences for many of the world's most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through our digital consultancy, TTEC Digital, and our delivery center of excellence, TTEC Engage. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Apply for this job