**Experienced Customer Service Representative - Remote in EST**

Invest in your future with this career-defining role as a Customer Service Representative - Remote! This is an exciting opportunity with an immediate start, offering a chance to join arenaflex, a global organization that delivers care, aided by technology to help millions of people live healthier lives. As a Customer Service Representative, you will play a vital role in driving success by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. **About arenaflex** arenaflex is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life. Our culture is guided by diversity and inclusion, and we are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. **Our Hiring Process** We have a thorough hiring process in place to ensure the best job and culture fit for you and for us. In today’s ultra-competitive job market, the importance of putting your best foot forward is more important than ever. Our process includes completing all required sections of your application, submitting your resume, and potentially participating in an online pre-screening test, digital video interview, and other assessments. We will guide you through each step and provide instructions and tips to help you succeed. **Job Summary** As a Customer Service Representative - Remote in EST, you will be responsible for scheduling in-home visits with a Physician or a Nurse Practitioner, answering inbound calls from members, and ensuring that appointments are scheduled accurately and resolving any scheduling issues or concerns. This is a high-volume, customer service environment that requires efficiency, productivity, and thoroughness when dealing with our members over the phone. You must be able to work a flexible schedule that includes evening hours. **Primary Responsibilities** * Call members to schedule in-home visits with a Physician or a Nurse Practitioner * Answer inbound calls from members and assist them with their inquiries * Ensure that appointments are scheduled accurately and resolve any scheduling issues or concerns * Work in a high-volume, customer service environment, requiring efficiency, productivity, and thoroughness when dealing with our members over the phone * Be able to work a flexible schedule that includes evening hours **Required Qualifications** * High School Diploma / GED or equivalent work experience * Must be 18 years or older * 1 year of work experience * Experience with Microsoft Word, Excel, and Outlook (create/edit/save/send documents, spreadsheets, and correspondence) * Ability to maintain confidentiality and adhere to HIPAA requirements * Ability to work an 8-hour shift between our normal business hours of 9:00 am - 5:30 pm local time. It may be necessary, given the business need, to work occasional overtime or weekends. **Preferred Qualifications** * Experience working in the healthcare industry * Experience working with Medicaid or Medicare * Experience working in a customer retention-focused role **Telecommuting Requirements** * Reside within EST or CST * Ability to keep all company-sensitive documents secure (if applicable) * Required to have a dedicated work area established that is separated from other living areas and provides information privacy. * Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. * Must be able to connect directly into the internet – via hard wire (either directly to modem or router) **Soft Skills** * Ability to type and talk at the same time while navigating through multiple screens * Experience working in a metric-driven work environment * Experience using an auto dialer system * All employees working remotely will be required to adhere to arenaflex’s Telecommuter Policy **Compensation and Benefits** The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors, including but not limited to local labor markets, education, work experience, certifications, etc. arenaflex complies with all minimum wage laws as applicable. In addition to your salary, arenaflex offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements). **Career Growth Opportunities and Learning Benefits** As a Customer Service Representative - Remote in EST, you will have the opportunity to develop your skills and advance your career within arenaflex. We offer comprehensive training and development programs to help you succeed in your role and prepare for future opportunities. You will also have access to a range of benefits, including a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution. **Work Environment and Company Culture** arenaflex is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our culture is guided by diversity and inclusion, and we are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. We believe everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life. **Conclusion** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity as a Customer Service Representative - Remote in EST. Join arenaflex and be part of a global organization that is dedicated to helping people live healthier lives and making the health system work better for everyone. Apply now and take the first step towards a rewarding and challenging career with arenaflex! Apply for this job