Experienced Customer Service Representative – Remote Healthcare Support

At arenaflex, we're dedicated to delivering exceptional healthcare services to our members across the United States. As a leading organization in the insurance field, we're committed to fostering a culture of compassion, innovation, and excellence. We're now seeking a highly motivated and customer-focused Customer Service Representative to on a full-time basis. This is an exciting opportunity to kick-start your career in the healthcare industry, working remotely from the comfort of your own home. About arenaflex arenaflex is a renowned healthcare organization that has been serving the nation for years.Our mission is to provide top-notch healthcare services, ensuring that our members receive the best possible care. With a strong commitment to innovation and customer satisfaction, we're constantly pushing the boundaries of what's possible in the healthcare industry. As a valued member of our team, you'll have the opportunity to be part of a dynamic and growing organization that's shaping the future of healthcare. What We Offer As a full-time Customer Service Representative at arenaflex, you'll enjoy a comprehensive benefits package that's on par with the leading healthcare organizations in the industry.Our benefits include: * A competitive hourly rate of $19.00-$20.00 * A 401(k) plan to help you secure your financial future * Dental insurance to protect your oral health * Health insurance to ensure you and your loved ones receive the best possible care * Life insurance to provide peace of mind for you and your family * Paid time off to recharge and relax * Vision insurance to protect your eyesight Responsibilities As a Customer Service Representative at arenaflex, you'll be responsible for handling incoming calls ranging from routine to moderate complexity.Your key responsibilities will include: * Answering 40-60 inbound calls, responding to inquiries with professionalism and empathy * Capturing member information accurately and updating systems with complete and concise data * Ensuring flexibility, staying organized, and complying with constantly changing programs and business rules * Investigating issues that cannot be resolved at the time of initial call, collaborating with internal teams to research and follow up with the Member until a resolution occurs * Demonstrating comfort working in the healthcare field, with an acute awareness of privacy, confidentiality, and professionalism * Determining proper issue escalation, joining forces with other internal departments for answers, and closing the loop to provide a solution for the Member Expectations of Performance As a Customer Service Representative at arenaflex, you'll be expected to embody our core values: * Customer Service: Providing exceptional service to our members, ensuring their needs are met and exceeded * Strong Communication: Verbal and written communication skills that are clear, concise, and respectful * Reliable: Demonstrating a commitment to accuracy, timeliness, and follow-through * Tech Savvy: Proficiency in using technology to enhance customer service and streamline processes Training and Development As a new hire, you'll participate in a comprehensive 5-week virtual training program, which includes: * Classroom training to equip you with the knowledge and skills needed to excel in your role * Quizzes and tests to assess your understanding and progress * Shadowing to provide hands-on experience and guidance * All remote equipment will be provided to ensure you have everything you need to succeed Requirements To be considered for this exciting opportunity, you'll need to meet the following requirements: * 1+ years of call center experience in a larger company, preferably in the healthcare or insurance industry * High school diploma or GED * Ability to work remotely in a professional environment and independently * 6+ months of customer or call center experience * High school diploma or GED * Ability to work remotely in a professional environment Computer Skills To perform this job successfully, you'll need to have knowledge of basic office equipment, including: * Electronic medical record systems (EMR) * Computers * Internet * Email * Copy and fax machines * Telephone Schedule As a Customer Service Representative at arenaflex, you'll work a standard Monday-to-Friday schedule, with 8 consecutive hours between 7am-6pm PST.During training, you'll work a Monday-to-Friday schedule from 8am-4:30pm MST. Why Join arenaflex? At arenaflex, we're committed to creating a work environment that's supportive, inclusive, and empowering. As a valued member of our team, you'll have the opportunity to: * Work with a talented and diverse group of professionals who share your passion for delivering exceptional customer service * Develop your skills and knowledge through ongoing training and development programs * Contribute to a dynamic and growing organization that's shaping the future of healthcare * Enjoy a comprehensive benefits package that's on par with the leading healthcare organizations in the industry If you're a motivated and customer-focused individual who is passionate about delivering exceptional healthcare services, we encourage you to apply for this exciting opportunity.Please through our website, and we'll be in touch to discuss your qualifications further. !