Experienced Customer Service Representative - Remote from Las Vegas, NV - Healthcare Industry Expertise Required
Introduction to UnitedHealth Group
At UnitedHealth Group, we are dedicated to inventing the future of healthcare by integrating health programs across the entire continuum of care. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. As a leader in the healthcare industry, we are committed to mitigating our impact on the environment and delivering equitable care that addresses health disparities and improves health outcomes.
Job Overview
We are seeking an experienced Customer Service Representative to join our team in Las Vegas, NV. As a Customer Service Representative, you will work in a call center environment, receiving and processing inbound calls from patients, providers, and other medical staff. You will execute outbound calls or electronic tasks to assist with providing medical-related services, including appointment scheduling, prescription refills, facility locations, and lab results. You will also resolve routine to complex issues, providing exceptional customer service and support to our patients and providers.
Primary Responsibilities
Answer a minimum of 11 calls per hour, resolving moderate to complex issues
Schedule and verify appointments in our clinical information system
Verify and update patient demographic and insurance information
Send and receive tasks to provider offices to assist patients with access to medical care
Receive and process expedited, stat, and at-risk referrals
Contact patients to advise of appointment and referral status
Perform extreme high-volume data entry
Process and resolve expedited patient complaints
Review and process medication refills
Provide proactive responses to inquiries from patients, providers, and internal medical personnel
Requirements and Qualifications
To be successful in this role, you will need to possess the following qualifications:
Required Qualifications
Call center experience
Customer service experience
Ability to work between the hours of 7:00am - 8:00pm
Preferred Qualifications
Knowledge of Microsoft Excel
Medical terminology
Advanced knowledge of insurance products
Training in a medical office or customer service-related field
CPT and ICD-9 coding
Advanced computer skills in a Windows environment
Telecommuting Requirements
This is a hybrid role, which means you will have the flexibility to work from home and the office. To be eligible for this role, you must:
Reside within commutable distance to Las Vegas, NV
Have a dedicated work area established that is separated from other living areas and provides information privacy
Be able to keep all company-sensitive documents secure (if applicable)
Have a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills
In addition to the technical requirements, you will need to possess the following soft skills:
Ability to demonstrate customer service and proper telephone etiquette
Solid oral and written communication skills
Solid listening, critical thinking, decision-making, telephone, customer service, and problem-solving skills
Ability to prioritize call types
Career Growth and Development
At UnitedHealth Group, we are committed to helping our employees grow and develop in their careers. You will have access to a range of training and development opportunities, including:
4-5 weeks of paid training, including 4 days of classroom training and 2 weeks of live training with a lead
Ongoing coaching and feedback to help you succeed in your role
Opportunities to develop new skills and take on new challenges
A clear path for career advancement and professional growth
Work Environment and Company Culture
At UnitedHealth Group, we are proud of our diverse and inclusive workplace culture. We believe that diversity creates a healthier atmosphere, and we are committed to creating an environment where everyone feels valued and respected. Our company culture is built on the following principles:
A commitment to diversity, equity, and inclusion
A focus on employee well-being and satisfaction
A culture of innovation and continuous improvement
A dedication to delivering exceptional customer service and support
Compensation and Benefits
We offer a competitive compensation package, including:
A $1,500 sign-on bonus for external candidates
An hourly range of $16.00 to $27.31 per hour (depending on experience and qualifications)
A comprehensive benefits package, including medical, dental, and vision coverage
Incentive and recognition programs to reward your performance and contributions
Equity stock purchase and 401k contribution (subject to eligibility requirements)
Conclusion
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and support, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at UnitedHealth Group, you will have the chance to make a real difference in the lives of our patients and providers, while also growing and developing your career in a dynamic and supportive environment. Don't miss out on this opportunity to join our team and start making a positive impact today!
Apply Now
At UnitedHealth Group, we are dedicated to inventing the future of healthcare by integrating health programs across the entire continuum of care. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. As a leader in the healthcare industry, we are committed to mitigating our impact on the environment and delivering equitable care that addresses health disparities and improves health outcomes.
Job Overview
We are seeking an experienced Customer Service Representative to join our team in Las Vegas, NV. As a Customer Service Representative, you will work in a call center environment, receiving and processing inbound calls from patients, providers, and other medical staff. You will execute outbound calls or electronic tasks to assist with providing medical-related services, including appointment scheduling, prescription refills, facility locations, and lab results. You will also resolve routine to complex issues, providing exceptional customer service and support to our patients and providers.
Primary Responsibilities
Answer a minimum of 11 calls per hour, resolving moderate to complex issues
Schedule and verify appointments in our clinical information system
Verify and update patient demographic and insurance information
Send and receive tasks to provider offices to assist patients with access to medical care
Receive and process expedited, stat, and at-risk referrals
Contact patients to advise of appointment and referral status
Perform extreme high-volume data entry
Process and resolve expedited patient complaints
Review and process medication refills
Provide proactive responses to inquiries from patients, providers, and internal medical personnel
Requirements and Qualifications
To be successful in this role, you will need to possess the following qualifications:
Required Qualifications
Call center experience
Customer service experience
Ability to work between the hours of 7:00am - 8:00pm
Preferred Qualifications
Knowledge of Microsoft Excel
Medical terminology
Advanced knowledge of insurance products
Training in a medical office or customer service-related field
CPT and ICD-9 coding
Advanced computer skills in a Windows environment
Telecommuting Requirements
This is a hybrid role, which means you will have the flexibility to work from home and the office. To be eligible for this role, you must:
Reside within commutable distance to Las Vegas, NV
Have a dedicated work area established that is separated from other living areas and provides information privacy
Be able to keep all company-sensitive documents secure (if applicable)
Have a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills
In addition to the technical requirements, you will need to possess the following soft skills:
Ability to demonstrate customer service and proper telephone etiquette
Solid oral and written communication skills
Solid listening, critical thinking, decision-making, telephone, customer service, and problem-solving skills
Ability to prioritize call types
Career Growth and Development
At UnitedHealth Group, we are committed to helping our employees grow and develop in their careers. You will have access to a range of training and development opportunities, including:
4-5 weeks of paid training, including 4 days of classroom training and 2 weeks of live training with a lead
Ongoing coaching and feedback to help you succeed in your role
Opportunities to develop new skills and take on new challenges
A clear path for career advancement and professional growth
Work Environment and Company Culture
At UnitedHealth Group, we are proud of our diverse and inclusive workplace culture. We believe that diversity creates a healthier atmosphere, and we are committed to creating an environment where everyone feels valued and respected. Our company culture is built on the following principles:
A commitment to diversity, equity, and inclusion
A focus on employee well-being and satisfaction
A culture of innovation and continuous improvement
A dedication to delivering exceptional customer service and support
Compensation and Benefits
We offer a competitive compensation package, including:
A $1,500 sign-on bonus for external candidates
An hourly range of $16.00 to $27.31 per hour (depending on experience and qualifications)
A comprehensive benefits package, including medical, dental, and vision coverage
Incentive and recognition programs to reward your performance and contributions
Equity stock purchase and 401k contribution (subject to eligibility requirements)
Conclusion
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and support, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at UnitedHealth Group, you will have the chance to make a real difference in the lives of our patients and providers, while also growing and developing your career in a dynamic and supportive environment. Don't miss out on this opportunity to join our team and start making a positive impact today!
Apply Now