**Experienced Customer Service Representative – Premium Apparel E-commerce**

At blithequark, we're not just a fashion retailer – we're a community-driven brand that's redefining the future of fashion retail. As a trusted, premium lifestyle brand, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories, and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established, and owned brands. With 16 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we've built a powerful platform and brand that's connecting with the next generation of consumers and redefining fashion retail for the 21st century. **Join Our Team** At blithequark, we're a dynamic bunch that's motivated by getting the company to the next level. We're a team of over 1,000 based out of Cerritos, California, and we're looking for high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment. In return, we promise to keep blithequark a company where inspired people will always thrive. **Take a Behind-the-Scenes Look** Want to see what it's like to work at blithequark? Check out our Instagram @blithequarkcareers or #lifeatblithequark to get a glimpse into our corporate lifestyle. **About the Role** We're seeking an experienced Customer Service Representative to join our team. As a Customer Service Representative, you'll be the face of blithequark, providing exceptional customer support and service to our customers. You'll be responsible for answering inbound calls, chats, SMS, and emails with professionalism and excellent support, representing blithequark in a way that's consistent with our organizational values. **Key Responsibilities** * Answering inbound telephone calls and providing excellent customer support * Responding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism * Responsible for researching and resolving complaints to ensure customer retention and satisfaction * Follow up on all written correspondence and escalate to customer service manager on duty as necessary * Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction **Required Competencies** * Ability to work in a team environment * Ability to give and receive honest and direct feedback * Strong customer orientation with desire and willingness to help * Strong verbal and written communication skills * Ability to work in the intensity of a high-volume inbound call center and capability of upholding the highest quality standards for individual output * Knowledge of apparel construction and fabrication and various fashion categories * Ability to work required overtime when business needs warrant * Schedule flexibility as shifts can change based on needs of our customers **Remote Work Requirements** * Ability to work autonomously in a virtual environment * Must be reachable and available by telephone, email, and instant message during work hours * Ability to meet set productivity standards on an ongoing basis * Must have a dedicated quiet and distraction-free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor) * Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted) * Ability to use the majority of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth) **Minimum Qualifications** * Experience with Microsoft Word and Excel * High School Diploma * Type 50+ words per minute **Preferred Qualifications** * 1+ years in Customer Service, help desk, or call center experience * Type 60+ words per minute * Working knowledge of website navigation **What We Offer** * Competitive hourly rate of $18.00-$20.00 per hour * Opportunity to work in a dynamic and fast-paced environment * Collaborative and supportive team environment * Professional development and growth opportunities * Flexible scheduling and remote work options * Comprehensive benefits package (including medical, dental, and vision insurance) * 401(k) matching program * Paid time off and holidays **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and don't forget to check your spam folder for emails on your application status. Emails are sent from an ADP email address. Apply Now! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job