**Experienced Customer Service Representative - Physician Billing and Patient Support**

Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where no two interactions are the same? If so, we invite you to join blithequark, a leading healthcare solutions provider, as a Customer Service Representative in our Physician Billing and Patient Support team. **About blithequark** As a trusted partner to healthcare organizations across the nation, blithequark brings 30 years of expertise to the table, helping our clients navigate the complexities of value-based care, enhance the patient experience, and improve quality, cost, and access to healthcare. Our commitment to innovation, excellence, and patient-centered care drives everything we do. We're not just a company – we're a community of dedicated professionals who share a common goal: to redefine healthcare services and make a meaningful difference in the lives of our patients and clients. **Job Summary** As a Customer Service Representative in our Physician Billing and Patient Support team, you will be the primary point of contact for patients and guarantors, providing exceptional service and support in a fast-paced, dynamic environment. You will be responsible for handling a high volume of calls, resolving issues, and ensuring patient satisfaction while maintaining confidentiality and professionalism. **Essential Duties and Responsibilities** * Handle a large call volume while ensuring quality customer service and patient satisfaction * Follow-up on all issues not resolved during conversation with patient/guarantor * Ability to complete other related customer service duties as assigned * Answer patient calls within the guidelines of call center metric objectives * Ensure appropriate HIPAA compliance guidelines * Adhere to work schedule and follow call center phone procedures * Maintain professionalism and confidentiality **Knowledge, Skills, Abilities, and Qualifications** To succeed in this role, you will need: * High School degree or equivalent required * At least 1 year experience in a medical customer service role preferred * Previous experience in a call center environment preferred * Proficiency in Microsoft Outlook, Excel, and Word required * Previous experience with medical billing systems required; GE Centricity or EPIC experience a plus **Physical Demands and Work Environment** * Must be able to work in a sitting position, use computer, and answer telephone * Ability to travel (although not required) * Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments * Office Work Environment * Hospital Work Environment **Compensation and Benefits** * Pay: $13.40-$20.00 per hour * Signing bonus of $xxxx for qualified new hires, subject to employment status * Conifer observed holidays receive time and a half * Benefits: + Medical, dental, vision, disability, and life insurance + Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked + 401k with up to 6% employer match + 10 paid holidays per year + Health savings accounts, healthcare & dependent flexible spending accounts + Employee Assistance program, Employee discount program + Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance **Why Join blithequark?** * Competitive benefits package * Leadership opportunities to take your career to the next step * Collaborative and dynamic work environment * Opportunities for professional growth and development * Recognition and rewards for outstanding performance **Equal Employment Opportunity** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where everyone has the opportunity to thrive. Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status, or any other legally protected status. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application through our website or by clicking the link below: Apply Job! We look forward to welcoming you to our team! Apply for this job