Experienced Customer Service Representative (Nights and Weekends) FT - Join the Award-Winning Team at blithequark

Unlock a Rewarding Career with blithequark, Voted Best in Customer Service At blithequark, we're passionate about delivering exceptional customer experiences that connect fans with the live events they love. As a Customer Service Representative on our Expedited Resolutions Team, you'll be at the forefront of providing top-notch support to our VIP customers via phone, chat, and email. If you're a customer service professional with a passion for solving complex issues, a knack for technical expertise, and a talent for multitasking, we invite you to join our dynamic team. About blithequark and the Industry blithequark is a leading player in the live events ticketing industry, dedicated to creating unforgettable experiences for fans and sellers alike. Our commitment to excellence has earned us the recognition as the best in customer service, voted by Newsweek two years in a row. As a Customer Service Representative, you'll play a vital role in upholding our reputation for empathy, confidence, and professionalism. Key Responsibilities Serve as the primary point of contact for high-level customer inquiries, resolving issues efficiently and effectively. Develop and present solutions to fan issues, ensuring a best-in-class customer experience. Maintain thorough knowledge of company values, processes, and policies to ensure accurate information exchange, order replacements, refunds, credits, and more. Update internal order notes and ensure proper procedures are followed during all fan and seller interactions. Utilize empathy and professionalism in every interaction to deliver exceptional customer experiences. Career Growth and Development At blithequark, we're committed to your growth and development. Here's how your role will evolve as a Customer Service Representative on our Expedited Resolutions Team: First 30 Days: Complete new hire orientation, gaining the resources you need to succeed. Learn about ticket marketplaces and how you'll contribute to providing great experiences for fans and sellers. Acclimate to team and company norms, business objectives, and blithequark's values. Understand the flow of buyer orders and entry-level call inquiries. Become familiar with company policies and processes. Navigate and resolve non-complex calls. 90 Days In: Contribute to our approaches, methods, and technologies to support overall business goals, drive team efficiencies, and reduce customer anxiety. Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives. Exhibit deep understanding and application of industry and company processes, including replacing ticket inventory and navigating escalated contacts. 180 Days In: Apply methods to execute individual tasks that positively impact the team. Play an active role in continued learnings to advance skill sets necessary for team goals. Manage highly complex, escalated, and high-value contacts without guidance. Become a key player on the team, running autonomously throughout day-to-day responsibilities. What You'll Bring To succeed as a Customer Service Representative at blithequark, you'll need: Work experience in customer service in a retail or service-related industry. Computer proficiency, including the ability to maintain 50+ WPM typing speed and efficiently operate basic PC/web browser functionality. Excellent empathy, confidence, and patience. Written communication skills with an aptitude for grammar and spelling accuracy. The ability to multitask in a fast-paced environment. Self-reliance and the ability to work with minimum supervision. Research skills to troubleshoot customer issues. Willingness to be flexible in work hours where needed. A genuine interest in live events, sports, and entertainment. Work Schedule and Environment Our Customer Service Representatives work a hybrid schedule, splitting time between our brand-new, perk-filled office space and working from home. The schedule includes: The first 2 weeks of employment are Monday-Friday 9-6 for paid training. Schedule: Thurs/Fri, Sun/Mon, or Sun/Wed off. Hours are: 3:30 pm - 12:00 am. 3 days in the office and 2 days at home. Compensation and Benefits At blithequark, we offer a competitive compensation package, including: $40,000 base salary with overtime eligibility. Bi-annual bonuses and annual equity grant. Flexible PTO, Mental Health Days, Floating Holidays, and Wellness programs. 401K Matching to help you save for your future. Opportunities to earn additional income through bonus incentives. Access to live events and performers on us! Join the blithequark Team If you're a motivated and customer-focused professional looking for a challenging and rewarding role, we encourage you to apply to join our team at blithequark. As a Customer Service Representative on our Expedited Resolutions Team, you'll be part of a dynamic and award-winning team dedicated to delivering exceptional customer experiences. Apply now and take the first step towards a fulfilling career with blithequark! Apply for this job