**Experienced Customer Service Representative – Luxury Home Furnishings and Window Coverings Support**

Are you passionate about delivering exceptional customer experiences and providing top-notch support? Do you have a knack for handling multiple tasks and prioritizing effectively? If so, we invite you to join the dynamic team at blithequark, a leading provider of luxury home furnishings and window coverings. As an Experienced Customer Service Representative, you will play a vital role in ensuring customer satisfaction and loyalty by providing timely and accurate support through various communication channels. **About blithequark** At blithequark, we believe that your home should be a reflection of your personality, which is why we offer a wide range of luxury home furnishings that cater to every taste and style. From sleek and modern pieces to timeless classics, our extensive collection has something for everyone. As an authorized dealer of Hunter Douglas window coverings, we can help control home light with style, offering a variety of fabrics, textures, and colors to suit every décor. Our team of experienced interior designers is always on hand to help clients bring their vision to life, whether they're looking to refresh a single room or redesign their entire home. We guide our clients through the process from initial concept to final installation, ensuring that every project is completed to the highest standards. **Responsibilities** As an Experienced Customer Service Representative, you will be responsible for: * Managing order processing for customers using proprietary order-entry systems * Working with customers, sales reps, and sales management over the phone and email * Handling incoming calls and emails from customers, addressing their queries, providing product information, and resolving issues promptly * Demonstrating strong organizational and time management abilities, with the capacity to handle multiple tasks and prioritize effectively * Collaborating with our technical support and collection personnel to expedite orders and resolve customer problems * Processing purchase orders and restocking inventory * Ensuring timely and accurate order processing * Maintaining relationships, gathering feedback, and following up with customers to ensure customer satisfaction * Answering pricing and product inquiries * Executing contract maintenance and informing customers of pricing contract changes * Performing other duties as assigned **Requirements** To succeed in this role, you will need: * Excellent telephone skills and the ability to handle multiple daily telephone calls in a positive manner * Proficiency in Microsoft Office, including Word, Excel, and Outlook (preferred) * Great follow-up skills, excellent verbal and written communication skills * The ability to write legibly with correct spelling, grammar, and punctuation * Self-starter mentality * Effective working in teams to achieve the department's objectives * The ability to analyze situations and resolve problems (e.g., consolidating shipments from various suppliers and ensuring documentation for export is correct) **Benefits** As a valued member of our team, you can expect: * Competitive hourly rate: $25-$45 per hour * Comprehensive medical, dental, and vision offerings * Weekly direct deposit * Paid holidays and personal time off * 401(k) with match * Voluntary life and AD&D, short-term and long-term disability, and other voluntary coverages * Prepaid legal and employee assistance programs **Why Join blithequark?** At blithequark, we offer a dynamic and supportive work environment that fosters growth and development. Our team is passionate about delivering exceptional customer experiences, and we're committed to helping our employees achieve their full potential. If you're looking for a challenging and rewarding role that offers opportunities for career growth and development, we invite you to join our team. **How to Apply** If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees. Apply for this job