**Experienced Customer Service Representative – Home Improvement Industry – Remote/Hybrid Opportunity**

Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in fast-paced environments and enjoy working with a dynamic team? If so, we invite you to join blithequark, a leading provider of lead and workflow management solutions for the home improvement industry, as a Part-time Nights/Weekends, Remote/Hybrid Customer Service Representative. **About blithequark** blithequark is a forward-thinking company that has revolutionized the home improvement industry with its innovative platform. Acquired by Financeit in 2017, blithequark has established itself as a trusted partner for some of North America's largest home improvement businesses, powering over $3 billion in annual sales. Our full-service contact center in Fort Lauderdale, Florida, is the heartbeat of our operations, providing top-notch inbound and outbound support to our customers. **The Role** As a Customer Service Representative at blithequark, you will be the face of our company, interacting with customers and providing them with exceptional service. You will be responsible for answering incoming calls, responding to customer requests, and maintaining a positive outlook on every call. Your excellent communication skills, adaptability, and ability to multitask will make you an asset to our team. **Responsibilities** * Answer incoming calls and respond to customer requests in a timely and professional manner * Work in a fast-paced environment, adapting to changing guidelines and priorities * Book appointments for customers with a high degree of data accuracy * Maintain excellent written and verbal communication skills, ensuring that every customer interaction is positive and productive * Identify and escalate issues to supervisors, ensuring that customer concerns are addressed promptly * Inform clients by explaining procedures, answering questions, and providing information * Maintain and improve quality results by adhering to standards and guidelines * Collaborate with colleagues to achieve team goals and objectives * Participate in ongoing training and development programs to enhance your skills and knowledge **Qualifications** * High school graduate or equivalent (G.E.D.) * Minimum of one year experience in an inbound/outbound call center or retail environment (preferably in the home improvement industry) * Excellent oral and written communication skills * Ability to multitask in speaking on the phone, using the computer, and keyboard simultaneously * Ability to type at least 25 words per minute (preferably) * Experience in providing exceptional customer service and maintaining established quality requirements * Ability to pass a background check * Opportunity to work from home (subject to meeting criteria and completing onboarding/training) **Benefits** * Competitive hourly rate * $15,000 Life Insurance (Company Paid) * 401K plan eligibility after 1 year of service with company match of up to 4% * Weekly/monthly gift card drawings/contests for meeting goals * Career learning and development programs * Casual dress code * Opportunity to work from home (subject to meeting criteria and completing onboarding/training) **Work Environment and Culture** At blithequark, we value our employees and strive to create a positive and inclusive work environment. Our team is passionate about delivering exceptional service and working together to achieve our goals. We offer a range of benefits and perks to support your well-being and career development. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application, and we will contact you if you become selected for a virtual interview. Apply Job! **Equal Opportunity Employer** blithequark is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from candidates of all backgrounds and abilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Apply for this job