Experienced Customer Service Representative – Guest Experience and Operational Support

At arenaflex, we pride ourselves on being agile, innovative, and dedicated to delivering exceptional experiences for our guests. As a Customer Service Representative, you will be the linchpin of our guest experience, providing unparalleled support and ensuring seamless operations during our critical late-night and evening shifts. If you're a charismatic, patient, and empathetic individual with a passion for delivering outstanding customer service, we invite you to join our dynamic team. About arenaflex arenaflex is a forward-thinking organization that values innovation, agility, and customer satisfaction.Our mission is to provide exceptional experiences for our guests, and we're committed to delivering top-notch service and support. As a Customer Service Representative, you will be part of a caring and dynamic team that values your contributions and supports your growth. Key Responsibilities As a Customer Service Representative, your responsibilities will extend beyond traditional customer service duties to include administrative assistance tasks that ensure a seamless experience for our guests and streamlined operations for our team.Your key responsibilities will include: * Guest Communication: Serve as the primary point of contact for guests via phone, email, and messaging platforms, offering prompt, friendly, and efficient assistance. * Reservation Management: Handle reservation modifications, cancellations, and extensions with attention to detail and guest satisfaction. * Check-in Assistance: Guide guests through the check-in process, ensuring a smooth and welcoming start to their stay. * Technical Support: Provide over-the-phone troubleshooting for in-property technology and amenities (e.g., Wi-Fi, TV systems).* Local Expertise: Offer knowledgeable recommendations for dining, entertainment, and local attractions, enhancing guests' experiences. * Problem Resolution: Address and resolve any guest concerns or issues that arise during the night, ensuring their stay is comfortable and enjoyable. * Feedback Collection: Gather guest feedback to drive improvements in our service and operations. Requirements To succeed in this role, you will need: * Experience: A proven track record in customer service or hospitality, with a preference for candidates experienced in managing guest relations remotely.* Availability: Ability to work the late-night shift (11 PM - 7 AM EST) and occasionally the evening shift (5 PM - 12 AM EST), including weekends and holidays. * Communication: Exceptional communication skills with perfect native English proficiency. Additional languages are a plus. * Personality: Charismatic, patient, and empathetic demeanor, with the ability to remain calm and positive in challenging situations. * Tech-Savvy: Comfortable with technology, able to troubleshoot basic technical issues, and navigate property management software.* Self-Starter: Highly motivated, with the ability to work independently, take initiative, and adapt to changing situations. What We Offer As a Customer Service Representative at arenaflex, you can expect: * CompetitiveCompensation: Attractive salary with performance bonuses. * Remote Work:This is a remote position, allowing you to work from the comfort of your home. * Career Growth: Opportunities for professional development and advancement within a growing company. * Supportive Team: Be part of a caring and dynamic team that values your contributions and supports your growth.Benefits * On-the-job training: We'll provide you with comprehensive training to ensure you have the skills and knowledge needed to succeed in this role. * Work from home: Enjoy the flexibility of working from home and maintaining a healthy work-life balance. * Opportunities for advancement: As a growing company, we offer opportunities for professional development and advancement. Work Environment and Culture At arenaflex, we value a positive and supportive work environment that encourages collaboration, innovation, and growth.Our team is dedicated to delivering exceptional experiences for our guests, and we're committed to making a positive impact in our community. If you're a motivated and customer-focused individual with a passion for delivering outstanding service, we invite you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to. We look forward to hearing from you! Expected Hours * 40 hours per week * Monday to Friday * Late-night shift (11 PM - 7 AM EST) and occasionally the evening shift (5 PM - 12 AM EST) Pay * From $10.00 per hour Benefits * On-the-job training * Work from home * Opportunities for advancement Experience Level * 2 years Shift * Evening shift * Night shift * Overnight shift Weekly Day Range * Monday to Friday Work Setting * Remote Work Location * Remote and join our dynamic team at arenaflex!