**Experienced Customer Service Representative – Daytime Call Taker in Kenosha, WI at arenaflex**

At arenaflex, we pride ourselves on delivering exceptional, compassionate customer service that sets us apart in the industry. As a leading provider of Emergency Medical Service (EMS) solutions in Northern Illinois and Northwest Indiana, we understand the importance of building strong relationships with our customers and communities. We're seeking a highly skilled and dedicated Daytime Call Taker to join our team in Kenosha, WI, and help us continue to provide top-notch service to those who need it most. **About arenaflex** arenaflex is the largest independent, locally owned and operated EMS provider in Northern Illinois and Northwest Indiana. We offer a wide range of services, including wheelchair transportation, Basic Life Support, Advanced Life Support, and Critical Care Ground Transportation, as well as Critical Care Rotary Air Transportation. Our commitment to exceptional customer service has earned us a reputation as a trusted partner in the healthcare industry. **Responsibilities** As a Daytime Call Taker at arenaflex, you will be the first point of contact for customers seeking our services. Your primary responsibilities will include: * Answering, screening, and directing calls for the entire company * Distinguishing the need for emergency transportation and pre-arranging transport for facilities while determining the level of care needed for patients * Arranging specialty and critical care transportation * Providing information and assistance for customer service inquiries as needed * Communicating with multiple departments and EMS personnel * Providing supportive information to customers to assist them in arranging appropriate transport * Developing effective solutions for customer service issues * Directing calls to the Flight desk as appropriate * Performing other duties as assigned **Qualifications** To succeed in this role, you will need to possess the following qualifications: * Pleasant, professional phone manner * Detail-oriented with excellent organizational skills * Typing skills of 30 wpm or better * Ability to excel in a high-stress environment * Adaptability to frequently changing policies * Ability to learn policies and procedures for facilities and recognize when to apply them * Medical background a plus * EMD certification will be required within 1 year of employment **Skills and Competencies** To thrive in this role, you will need to possess the following skills and competencies: * Excellent communication and interpersonal skills * Ability to work effectively in a team environment * Strong problem-solving and critical thinking skills * Ability to multitask and prioritize tasks in a fast-paced environment * Proficiency in computer software and technology * Strong attention to detail and accuracy **Career Growth Opportunities and Learning Benefits** At arenaflex, we believe in investing in our employees' growth and development. As a Daytime Call Taker, you will have opportunities to: * Develop your skills and knowledge in customer service, communication, and problem-solving * Participate in ongoing training and professional development programs * Take on additional responsibilities and leadership roles as you grow and develop in your career * Collaborate with a talented and dedicated team of professionals who share your passion for delivering exceptional customer service **Work Environment and Company Culture** arenaflex is committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. As a Daytime Call Taker, you will work in a fast-paced, dynamic environment that requires adaptability, flexibility, and a strong work ethic. Our company culture values: * Respect and empathy for our customers and colleagues * Open communication and collaboration * Continuous learning and professional development * Work-life balance and employee well-being **Compensation, Perks, and Benefits** arenaflex offers a comprehensive benefits package that includes: * Competitive salary and bonuses * Medical, vision, and dental insurance * 401(k) retirement plan with company match * Disability and life insurance * Flexible paid time off and vacation days * Opportunities for professional development and career growth **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** arenaflex is an Affirmative Action/Equal Opportunity Employer. We are committed to attracting and retaining the best talent from diverse backgrounds. Qualified applicants of all backgrounds are encouraged to apply. Apply for this job