**Experienced Customer Service Representative (CSR) – Building Strong Relationships in the Insulation and Building Materials Industry**

Are you passionate about delivering exceptional customer experiences and building strong relationships with clients? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join the team at blithequark, a leading distributor of energy-efficient insulation and building material products, as an Experienced Customer Service Representative (CSR). **About Your Future with blithequark** At blithequark, we're committed to driving innovation and excellence in the industry. As a company recognized as a "Great Place to Work," we prioritize our values of integrity, innovation, and community involvement. Our diverse and inclusive team reflects our commitment to making a positive impact in the communities we serve. As a CSR at blithequark, you'll be part of a dynamic team that rewards your contributions, encourages growth, and supports your career development. **Job Description** As an Experienced Customer Service Representative (CSR) at blithequark, you'll be the frontline connection for both internal and external customers, delivering outstanding service by leveraging your knowledge of our products, programs, and internal resources. Based in a distribution branch setting, this role offers a dynamic mix of responsibilities across customer service, inside sales, warehouse operations, and administrative support. This is an excellent opportunity for individuals looking to grow within a well-established organization. **Key Responsibilities:** * Build and maintain strong customer relationships via phone, email, fax, and in-person interactions * Receive and process sales calls, quote requests, and product orders through to delivery * Take ownership of customer inquiries and provide timely, effective solutions * Manage a high volume of customer inquiries while maintaining accuracy and professionalism * Work independently and efficiently to meet deadlines and respond to multiple customer service needs simultaneously * Quote, follow up, and track lost sales reports; expedite all customer orders and issues * Collaborate with outside sales, purchasing, billing, warehouse, and management teams * Maintain up-to-date knowledge of inventory levels, pricing, and product availability * Coordinate delivery logistics and trucking routes to meet customer expectations * Negotiate quotes and proposals with customers * Support credit and receivables by contacting customers about late payments or invoicing issues and report status to the Accounts Receivable team * Occasionally accompany sales representatives on client visits * Handle product returns in accordance with company policy * Arrange direct or expedited deliveries to resolve customer issues * Process credit card transactions * Assist with physical inventory and participate in regular cycle counts * Perform light warehouse duties including forklift operation, picking, and packing orders * Participate in special projects or tasks as assigned by management **Qualifications & Skills:** * 1-2 years of B2B sales or customer service experience, preferably in industrial distribution * Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.) * Strong communication, organizational, multitasking, and time management abilities * Excellent problem-solving and consultative skills * Self-motivated and able to thrive in a fast-paced, team-oriented environment * Basic math skills required – including addition, subtraction, multiplication, and division * Ability to work with fractions (e.g., measuring, converting, or reading fractional values) * Physical Requirements: + Must be able to tolerate exposure to fiberglass insulation, including airborne particles—PPE (personal protective equipment) will be provided + Work is primarily in an office setting and in a non-climate-controlled warehouse + Activities include standing, sitting, walking, climbing stairs, balancing, kneeling, reaching, and lifting up to 40 lbs + May be required to climb ladders or step stools to access product shelving + Ability to operate or work near warehouse equipment, including pallet jacks and forklifts (training provided if necessary) **Your Benefits:** At blithequark, we care about the health and safety of all employees and provide a range of benefits to assist in prioritizing your wellbeing. Some of our available benefits include: * Competitive Compensation * Medical, Dental, and Vision * Strive Wellness Program * 401(k) Matching * Paid Holiday and Paid Time Off (PTO) for all positions * AssuredExcellence: minimal to no cost medical care and prescription drugs * Flexible Spending Accounts (FSA): Healthcare and Dependent care * Health Spending Account (HSA): with employer contribution * Life & Disability Insurance * Employee Assistance Program (EAP): in-person counseling, assistance, and resources for family matters, legal, and financial issues, etc. * Employee Referral Bonus * Paid Military Leave * Tuition Reimbursement * Length of Service Award **Compensation Range:** $20.00 - $40.00 The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position. **About blithequark:** blithequark is the leading installer and distributor of insulation and building material services nationwide. As part of the TopBuild family of companies, we comprise approximately over 450 branch locations across the United States and Canada. We actively engage in corporate social responsibility through our commitment to Environmental, Social, and Governance (ESG) practices. Additionally, we prioritize diversity and inclusion in our organization. **Equal Opportunity Employer:** blithequark is an equal opportunity employer (EOE), this includes protected Veterans/Disability. The employee must be able to perform the essential functions of the position. Upon request and absent undue hardship, reasonable accommodation will be offered to enable employees with disabilities to perform the essential functions of the job. **How to Apply:** If you're passionate about delivering exceptional customer experiences and building strong relationships with clients, we encourage you to apply to this exciting opportunity at blithequark. Please submit your application through our official company pages or official Indeed and LinkedIn accounts. We look forward to reviewing your application and welcoming you to our team! Apply for this job