Sr. Systems Engineer, Virtualization
About the position Responsibilities • Installation, configuration, maintenance, and troubleshooting of Windows 2012, 2016, 2019, and CORE servers and related SOE software packages • Windows Core administration, command line remote administration, scripting critical for large deployments and consistent configuration • ESXi, vSphere systems administration and support including vMotion, HA, DRS, vCenter Operations Manager, vCenter Service Manager, vCenter Configuration Manager, Site Recovery Manager • Microsoft Hyper-V systems administration at the hypervisor level as well as virtual server, high available configuration, mitigating troubleshooting services, rapid return to service in the event of an outage • Scripting, automation, and Self-Service related experience necessary • Security Remediation process (vulnerability assessment and patch management) • Administration of Microsoft System Center Configuration Manager (SCCM) for software updates & patches deployment • Identify automation/innovation opportunities in BAU environment and create tools/scripts to automate and schedule routine administration tasks • Need some basic understanding of SDS, SAN, and NAS storage environment • Basic support of hard component platforms, (HPE C7000 & DELL CMC chassis enclosures) • Manage and support at least 2 of the following third-party monitoring and automation tools: Netcool, Splunk, BMC Patrol, Opnet, BMC Blade logic, BMC BAO. Ansible • BAU operational support of Wintel infrastructure with sound knowledge of ITIL v4 processes such as Incident, Change, Problem, and Release Management • Work with other Disciplines to develop Infrastructure Building Blocks based Reference Architectures and standards that can be offered as services to our customers • Assist in change management processes • Improve the efficiency and help standardize current processes • Respond to and resolve incident and problem tickets • Document and thoroughly understand the application architecture, system configuration across platforms and interface with various systems and use this knowledge effectively to resolve issues • Work closely with customer support team to communicate the root cause of the outage, duration and recommendations or steps to resolve issues • Participate in Service Improvement Meetings after an application outage • Respond to general inquiries • Document the incident in the tracking tool • Vendor contact for routine, documented incidents as well as operational problems • Provide assistance as required in analyzing the trends and suggesting long-term and short-term improvements. Requirements • 2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience • Must have of Windows, Hyper-V, VMware Systems Administration experience in relevant technologies. • Bachelor's degree in computer science engineering or related field is preferred • Strong understanding of networking concepts like TCPIP, DNS and DHCP • Familiarity with Scale IO (SDS), SAN and NAS storage in Windows and ESXi Server environment • Basic understanding of ITIL v4 processes such as Incident, Change, Problem and Release Management • Able to multi-task to meet goal of low MTTR (mean time to repair) • Excellent communication skills with ability to interact with management and technical subject matter experts. • Strength in scripting against Windows, VMWare, PowerShell, Python, Perl and Power CLI. • Monitoring, Tuning, Troubleshooting, and root cause analysis • Strong organization and analysis skills • Strong focus on quality and customer service • Must be able to multitask and prioritize work. • Strong analytical and practical problem-solving skills Nice-to-haves • 3 or more years of work experience with a Bachelor's Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) • Virtualization Administration: VMware ESX and Microsoft Hyper-V • Experience in administering medium to large scale virtualized environment utilizing VMware and Hyper-V • Exposure in Shared infrastructures hardware (HPE and DELL Enclosures) • BAO and Ansible automation experience are highly recommended. Benefits • Medical • Dental • Vision • 401 (k) • FSA/HSA • Life Insurance • Paid Time Off • Wellness Program Apply tot his job