**Experienced Customer Service Representative – Community Resource Navigator**

As a dedicated and compassionate individual, you have the unique opportunity to join arenaflex, a leading healthcare organization that puts its heart into every moment of your health. Our purpose is to deliver enhanced human-centric healthcare for a rapidly changing world, and we're looking for someone who shares our passion for making a difference in the lives of others. At arenaflex, we're committed to creating a culture that empowers our employees to transform our organization and accelerate our ability to innovate and deliver solutions that make healthcare more personal, convenient, and affordable. Our Heart At Work Behaviors support this purpose, and we want everyone who works with us to feel empowered by the role they play in shaping our culture. **About the Role** We're seeking an experienced Customer Service Representative to join our team in Florida. As a Community Resource Navigator, you'll be responsible for performing inbound and outbound calls to members who need help finding local community resources to meet their social needs. Your strong communication skills, empathy, and ability to navigate complex situations will make you an invaluable asset to our team. **Key Responsibilities** * Perform inbound and outbound calls to members who need assistance with community resource navigation * Utilize online applications and multiple screens to efficiently manage calls and provide accurate information * Provide exceptional customer service, responding to member inquiries and resolving issues in a timely and professional manner * Collaborate with internal teams to ensure seamless communication and effective resource allocation * Develop and maintain a deep understanding of local community resources, including Medicaid and other social services * Participate in ongoing training and professional development to enhance skills and knowledge **Essential Qualifications** * A minimum of 12 months of customer service or service industry-related experience with proven customer service skills * Excellent computer skills, including typing proficiency, multi-tasking between online applications, and multiple screens * Working knowledge of Microsoft products (Outlook, Excel, folders) * Ability to provide a designated workspace free from noise and other distractions * High-speed internet with the ability to hardwire via ethernet from cable modem to PC * Bilingual preferred and must be able to pass language certification, if bilingual **Preferred Qualifications** * At least 1 year in a call center setting * Inbound/outbound call center experience * Knowledge of Medicaid * Personal experience with community resource navigation to assist with Medicaid needs * Strong communication skills (oral and written) * Strong analytical and problem-solving skills * Active listening proficiency * Ability to be receptive to feedback and to embrace continuous improvement * Positive attitude and strong interpersonal skills * Ability to display empathy towards customers' needs and concerns * Desire to contribute to building a positive team spirit **Education** * GED/High School Diploma **Work Environment and Culture** At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what's best for the team, live for opportunities to collaborate and make a difference, and make us the #1 Top Workplace in the area. **Compensation and Benefits** The typical pay range for this role is: $17.00 - $25.65. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors. In addition to your compensation, enjoy the rewards of an organization that puts its heart into caring for its colleagues and communities. arenaflex offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits. arenaflex also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time, and other time off are provided consistent with relevant state law and Company policies. **How to Apply** If you're a motivated and compassionate individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application by [03/17/2025]. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. Apply for this job